Job Description :
Position: Technical Support Specialist
Location: San Antonio TX 78229
Duration: 6 to 8 months (possible extension)
SQL is a must
Job Description
The Technical Support Engineer is responsible for handling problems and resolving issues via multiple channels including inbound calls, customer portal or on-line chat. The successful candidate will be able to quickly gain an understanding of the product. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.
Office operation hours are 6am-8pm, 7 days a week. The expectation for individuals is to work a 40 hours week with back to back days off but not limited to a Mon-Fri Schedule.
Technical Skills
Databases SQL Server (SQL 2008/2012) 3+ years
Must be able to write advance queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
SSIS (SQL Job) exposure/experience
SQL Reporting Services
OS knowledge (3+ Years)
Server 2008 /Server 2012/ Windows 7
Windows Services
IIS and Web Applications
Running Performance Counters
Basic Understanding of Group Policies
Security Permissions
Networking topology (2+ years)
DNS
DHCP
LAN/WAN
Telnet
Ports (Networking/OS)
Understanding of XML language (1+ years) Ability to review application and OS logs (2+ years) Active Directory experience or exposure (1+years) VMware experience or exposure (1+ years) Wireshark (1+ Years)
Soft Skills
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Excellent time management and multitasking skills Strong personal commitment to quality, customer service and patient safety
Education
The ideal candidate is a college graduate with a Computer Science degree or equivalent.
Preferred Certifications
CCNA, CCNP, A+, MCTS, MCSE