Job Description :
Technical Analyst
Location: Milwaukee, WI
3 year contract
MUST INTERVIEW ONSITE NO SKYPE
H1 are okay but must have great comm skills
JOB DESCRIPTION: Technical Analyst
I. POSITION STATEMENT
The Milwaukee County Behavioral Health Division (BHD) utilizes an Electronic Medical Record (EMR) by the name of Avatar. The Technical Analyst is responsible for ensuring that clinical and business stakeholders at BHD have information available to them to make evidence-based decisions. BHD is a public-sector system whose mission is to provide the best possible care for persons with serious behavioral health conditions. consults with the business to modify or develop reports that will add value to their work function.
II. HOW THE POSITION ADDS VALUE TO THE ORGANIZATION
Ensures data is accurate and consistently reported
Ensures clinical staff have the information available to deliver the best patient care
Provides fiscal and operational staff with the information they need to run the business
Leads development of custom queries, forms, and reports, working independently or as part of a team, depending on resource availability
III. ESSENTIAL DUTIES AND RESPONSIBILITIES
Develop or update current Crystal reports, and EMR system content to meet BHD clinical and fiscal needs
EMR widget development using SQL
Working with Avatar’s reporting module to produce data for state agencies
Fulfill data requests for internal and external stakeholders
Work with Business Analysts to develop best practice solutions for stakeholder requests
Utilize Avatar’s Guardiant solution to monitor EMR system health, inform decision making and investigate issues reported by end users
Technical support and troubleshooting on appropriate EMR issues
Back up to the System Administrator as needed
IV. COMPETENCIES FOR SUCCESS
Functional Knowledge
Electronic Medical RecordEMR system general reporting concepts
Hardware and software characteristics of enterprise software systems and a general understanding of system features and their integration capabilities to a centralized database
Business process mapping, analysis, and design, and the ability to manage processes in both proprietary systems (EMR) and standard Microsoft tools (SharePoint, Infopath, Excel, etc
Data processing methods and procedures; ability to solve basic hardware and software problems
Business principles and techniques of administration, organization, and management; preferably an in-depth understanding of the key business issues that exist in the behavioral healthcare field.
Skills
Ability to communicate information by telephone, e-mail, or in person
Excellent writing and data interpretation skills appropriate to the needs of the audience
Self-starter and ability to work independently
Strong critical thinking skills as well as attentiveness to detail; strong organizational skills
Interpersonal relationship building
Able to be a team player that motivates and educates other team members
Translate technical language to lay audiences
Able to relate to all levels of staff
General facilitation skills including rigorous note-taking and the ability to help large groups make decisions
V. IMPORTANT ORGANIZATIONAL RELATIONSHIPS
Supervised By: BHD IT Manager of Healthcare Applications
VI. TIME ALLOCATIONS
Report Development 70%
Support 15%
Other 5%
VII. PRE-REQUISITES
Required: • A bachelor degree or four years equivalent of working experience in a business or IT environment
3-5 years report writing experience in Crystal Reports or similar technology
1-2 years of SQL
Complex query development
Strong understanding of relational database concepts
Healthcare experience
Value Added: • Avatar experience
EMR system administration
Knowledge and understanding of programming languages to assist in the development of web services
Working knowledge of Cache databases
Working knowledge of Microsoft Excel
Knowledge of behavioral health field terminology
Knowledge in Qlikview or a similar analytical tool