Job Description :
Tealeaf Lead Developer
On behalf of our client, Procom Services is searching for a Tealeaf Developer for a contract opportunity in Irving, TX.
Tealeaf Lead Developer Job Details
Tealeaf Lead developer needs to participate in Tealeaf regional Implementation ongoing optimization, Tealeaf/ Glassbox SME train other tech resources in our team.
Provide technical expertise to aid in application enhancements.
Management of business expectation like budgeting, forecasting, planning, strategizing, and executing complex business plans.
Expert Tealeaf knowledge ( Like Tealeaf CX, cxImpact, cxMobile, cxView, and cxConnect etc.,)
Manage the Tealeaf VA release and fixes ( CAP /RE)
Manage the Core Tealeaf product and provided requirements and guidance for major/minor releases
Establish HA and Disaster Recovery requirements.
Review the utilization of the production systems and systems in test, and propose architectural and operational changes to the environment
Diagnose issues and implement configuration changes.
Own software Installation and Maintenance
Debugging knowledge in Tealeaf
Prioritize business required Level 1 Reporting and Data Analysis
Take Ownership of UAT and PROD Environment Installation and Maintenance
Own the debug and fix problems in production environments and duly document and follow-up on permanent fixes with the technical teams
Own the ongoing Patch releases schedule and implementation (both IBM/ Glassbox ) twice a year
Own customer issue and debug /fix problems in production environments or report to IBM to find a resolution
Lead developer needs to write and approve data architecture & the technical design imitative for the current / ongoing releases
Tealeaf Lead developer will also own the solution architect for Tealeaf / Glassbox Customer Experience Management (Analytics, Best Practices, Training, Software Implementation, Hardware Implementation, Diagnostics
Work with the IBM’s Tealeaf replay team - help lead a team of replay specialists and help manage product enhancements for replay
Manage customer escalations - helping understand the customers'' issues, getting the right resources involved, and following up to help them resolve their issues
Own the future SOW with the IBM vendor and set an expectation with customers
Tealeaf Developer Start Date
ASAP
Tealeaf Developer Assignment Length
6 Months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."