Job Description :
Description:
Liaison between Agency Staff, Operations & Development Teams. Candidate will help drive analysis of data items coming from the end users into the Agency Management System. This will involve consulting with business stakeholders to ensure the data elements are consistent (working in CSV/XLS files Document processes and translates those processes into functional requirements.
Creates design/specification documents.
Creates process and procedure models.
Might create data models-entity relationship diagrams.
Skills could include; Advanced Microsoft Office, SQL, Service Now, etc. Should have excellent written and verbal communication skills as well as strong interpersonal skills.
Self Starter
Experience working with disparate data sources (databases, xls)
Partner with key stakeholders, including Scrum and Delivery teams to meet business goals.
Partner with developers, testing teams and cloud engineering peers to design and develop automated and secure database hosting solutions for continuous build, test, and deployment.
Follow and adopt industry best practices/solutions and pursue continuous improvement opportunities in SDLC (Software Development Life Cycle) processes and practices, drive for standardization or common tools, automation and self-services.
Communicate and partner with the delivery and support teams for production deployment/release, knowledge transfer, documentation and post release triage efforts
Solid communication with customer support intangibles
Initiates and supports business optimization efforts to enable effective and efficient delivery of valued services.