Job Description :
The individual holds responsibility to deploy, maintain and support Tableau software systems
Data Engine, Gateway, server, application manager, backgrounder data server , search engine etc. including integration with databases ,data warehouses and report writing.
Critical to this role is the need to interface with both operations and technical personnel to ensue the integrity and availability of the Tableau environment.
Key Responsibilities :
Install and Configuration of Tableau application and its components
Start and stop the application services
User Account Management – Create and manage user RnR, Security
Patch Management – Review and Execution of technology and Bug fixes Patches
Life Cycle management of Software - Monitor the de-supported Software versions.
Monitoring - Monitoring of Tableau application and its Components for Availability
Monitor the space usage, log files for any error and server usage ( Capacity Monitoring)
Performance Management – Monitor the performance of Tableau application and its components ( Excluding Application Programs
Backup of application and its components configuration files
Backup of Application Metadata and repository
Troubleshooting – Service Requests, Incidents, Problem related to BI Application and its components technologies/framework (exclude program / code issues)
Release Management – Deployment of codes
Change Management – Review and execute approved changes on BI application and its components
Upgrade of Tableau applications and its components
DR Support – Monitor and maintain the DR setup. Participate in DR Drills
CMDB – Update the CMDB for Tableau its components
Application Support – Provide the BI admin support to application team as and when required on technology and its framework.
Peer team Co-ordination - Work with other peer team (OS, Storage, Network, Compute) for infrastructure support.
Support the purging / Archiving the data activity as per Purging/Archiving Policy
Technology / Framework troubleshooting for Tableau applications
Create and Update of SOP for all admin works
SSL and SSO support to Tableau Applications
Monitor, Manage and Support the High Availability on BI applications
Co-ordination with vendor for Software support as per Client-Vendor agreement
Additional requirements:
7+ years of Technical/Business Consulting experience.
At least 5 years experience working as part of a reporting team using Tableau
Extensive experience in installing, configuring, administering ,and troubleshooting Tableau environment
Strong client relationship skills
Strong written and verbal communication skills
Experience in engagement with multiple management levels across technical users and business units.
Experience with developing and maintaining technical documentation, process documentation, etc.
Experience in managing and mentoring others in the team