Novicetec
Claymont, DE
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Job Description :
Position: TROC - Technical Remote Operations Center Analyst
Location: Houston, TX
Duration: 12+ Months

Certifications:
CCIE/CCNP/CCIP in Routing/Switching/Wireless, F5-CA, F5-CTS, F5-CSE, Riverbed, JNCIS-SP/JNCIP-SP, Checkpoint Certified

Shift Timing Requirements
Should be ready for 12 hr. shifts
Should be ready for night shifts

Must Have Skills
Industry experience: Telecom/ISP/Enterprise networks
Years of experience: 11+ years of working experience on IT Infrastructure function like LAN/ WAN / Wireless and Network Security areas
Remote Monitoring and Major Incident Management Experience is a must
Excellent oral and written English and Spanish communication skills.
Understanding of multiple tool sets like Solarwinds, ServiceNow, Dynatrace etc
Well organized and able to do multi-tasking, problem solving, troubleshooting techniques and strategic thinking.
Proven ability to work collaboratively with, OEMs, field technicians and external customers and offshore teams
Proven Network Troubleshooting skills
Proven troubleshooting skills in Network security areas firewalls (Checkpoint, Cisco, Juniper) and IDPs and IPS appliances
Experience in troubleshooting Cisco/Juniper/Riverbed/F5 technologies devices
Technical knowledge and experience in management of large enterprise customers network
Customers handling and stakeholder management skills.
Strong experience in supporting networks for mid-to-large corporate customers.
Ability to influence, persuade and mobilize internal/external resources to fulfill customer requirements.
Demonstrated ability to build strong & effective customer relationships.
Analytical skills to interpret IT user requests and understand end user requirements.
Solid knowledge of the IT Service Management framework, practices, and process experience in Information Technology.
Experience of direct exposure to customer, fault mitigation and escalation process to all operational levels.
             

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