Job Description :
Hi,
Greeting of the day!
Hope you are doing well!
Title: TIBCO Support Lead
Location: St Paul, MN
Type: Full time & permanent position
Salary: Market rate + Benefits + Relocation
Job Description::
Responsibilities
?Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures.
?Establishing, recommending and implementing policies to ensure quality, timely and efficient design of integration services around TIBCO
?Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience.
?Auditing customer accounts to ensure accuracy of information.
?Handling escalated issues from customers.
?Working with support and development teams with offshore locations as required
Qualifications
?Knowledge on TIBCO Business Works, TIBCO Hawk, TIBCO Enterprise Messaging System, TIBCO Business Connect, TIBCO Adapters (File, SAP R3), TIBCO Administrator.
?Best practices of code development.
?Effective requirement gathering and analysis technique.
?Root cause analysis technique.
?Knowledge on B2B (Business to Business) and A2A (Application to Application) integration.
?Electronic Data Interchange – X12, EDIFACT, EZCOMM.
?Transmission protocols – FTP, SFTP, FTPS, HTTP, HTTPS, AS2.
?Certificate installation.
?Private and Public key generation for exchange outside the organization.
?Commercial and Supply Chain basic functionality.
?Application (SAP, Mainframe, Pointman) level basic knowledge would be a plus.
?Basic knowledge of TradeXpress, Putty.
?Good communication skills.
? Able to communicate effectively with SMEs (Subject Matter Experts), Mangers, Offshore Team, External Customers and External Vendors.