Job Description :
Title: Systems Support Analyst
Location: Charlotte, NC
Duration: Long Term contract

Description:
Seeking a senior application support analyst to join the security master/pricing team supporting client Securities.
The candidate will be responsible for providing front/middle office and operations support for both our static security master reference data systems and our security pricing systems.
This resource will be providing technical systems support within the technology organization.
This resource should have a strong background in development and come into the team with a willingness to automate existing support processes.

Responsibilities of this position include, but are not limited to:
Central point of contact for all security master and pricing related issues
Provide hands-on application support for Security Master and Pricing systems
Develop automated solutions of support tasks
Support dashboard development.
Work closely with our middle office business partners to analyze and resolve all issues and enquiries.
Provide a consistently high level of client service to our business partners
Identify gaps in current technology processes and recommend changes to ensure our SLA’s are achieved.
Perform deployments from Dev/Test to Production environment
Documents clearly all issues and the steps taken to resolve the issue in the knowledge base.
Document support procedures Requirements:
8+ years experience in overall IT.
5+ Years systems support analysis experience
3+ Years development experience
5+ Years of Financial Services experience in a trading environment
Working knowledge of SQL, Java, Unix Shells, PERL
Working knowledge of autosys and/or other job scheduling tools
Knowledge of UNIX shell scripting is a plus
Technical knowledge of the UNIX environment
Ability to troubleshoot complex technology and data related issues
Solid working knowledge of securities industry systems and terminology
Excellent client service skills and ability to work well in a fast-paced trading floor environment
Strong organizational skills and a detail-oriented way of working.