Job Description :
Top 3 items needed for this role:
1) SCCM Software Packaging
2) SCCM Task Sequencing
3) Troubleshooting skills
The Systems Engineer III
Provides subject matter expertise for the implementation and support of infrastructure platforms , technologies, and services. The role is involved in the implementation of new infrastructure solutions and drives the creation and maintenance of standards, guidelines and procedures. The Systems Engineer III is expected to work with other Infrastructure and Operations team members to ensure adequate capacity and proper performance and functionality of infrastructure as well as to provide subject matter expertise for infrastructure and business sponsored projects.
Major Duties
·Participate in the planning, design, and development of technology roadmap for enterprise infrastructure architecture.
·Drives the implementation, integration, and initial configuration of all new infrastructure.
-Implements enhancements to existing infrastructure in accordance with enterprise policy and standard best operating practices.
·Responsible for the creation of enterprise documents (standards, guidelines, and procedures
·Monitors in-place solutions for efficient and appropriate operations.
Reviews necessary logs and reports to interpret the implications of activity and devise plans for appropriate resolution.
Develops procedures and provides training for analyzing and troubleshooting of technology infrastructure.
Responsible for the monitoring, analyzing, and predicting trends for system performance and resource utilization.
Respond to system problems on a 24x7 basis and take part in on-call rotation.
Assists with change control, incident response, and testing processes for modifications to systems and software.
This also includes: anticipating, mitigating, identifying, responding to, and resolving issues with the systems and software.
·Maintains up-to-date detailed knowledge of the infrastructure or client computing technologies.
Critical Competencies Communication:
Builds positive relationships and uses tact in sensitive situations.
Listens well to various points of view and relates well to others at all levels.
Understands the importance of relationships to ensure team success.
Demonstrates compassion and understanding and open to other view points in the interest of achieving best possible outcomes.
Self-Management:
Ability to prioritize time and tasks with little direction in order to complete work on schedule.
Organized and efficient with ability to bring order to complex and competing demands.
Action Orientation:
Takes initiative and action with a drive to achieve and be successful. Seeks out challenging situations.
Encourages others with positive and energetic support and enthusiasm.
Technical Expertise:
Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.
Decision Making: Makes quality decisions in a timely manner based on current information/data and experience.
Communicates decisions quickly and effectively to affected parties internally and externally.
Results Focused: Creates visibility for management and other stakeholders around progress toward key milestones. Contingency plans to anticipate barriers or problems. Provides the necessary focus to accomplish tasks and puts in the necessary effort to ensure the job gets done on time. Pushes through challenges and obstacles to achieve results. Innovation: Demonstrates a creative approach to problem solving. Understands, adapts and implements new approaches effectively and efficiently that resolve current and future challenges while providing unique solutions for the business. Ability to articulate new approaches such that others in the organization understand the value and solution.
Qualifications:
Bachelor''s Degree in Computer Science, Management Information Sciences, Mathematics, Engineering, Business, or area of functional responsibility preferred, or a combination of equivalent education and experience.
5-7 years of working technical experience with designing, building, installing, configuring, and supporting technology infrastructure and management software.
Some understanding of architecture design techniques, theories, principles, and practices.
Preferred Qualifications:
Ability to present ideas in user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and problem-solving abilities.
Able to effectively prioritize tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment