Job Description :
Hi,
Job Title : Systems Engineer with Citrix expr
Job Location: Jersey City, NJ/Knotel, 655 Madison Ave, New York, NY 10065, USA
Client: OS33
Duration: Full time
Your role and impact
As a Systems Engineer you will be a critical part of our customer’s experience. You will be assisting our customers, troubleshooting issues, researching and implementing creative solutions to problems, managing customer requests through to resolution, all while providing a high level of service to every customer. You will often work with other technical teams across the firm and assist the Technical Lead of your pod team in advising other Systems Engineers as well as tackling advanced technical problems.
Qualifications:
Systems Engineers must be highly technical and comfortable handling various server operating systems, Citrix, Terminal Services, Exchange, Disaster Recovery, Networking and local desktop/mobile devices. Our ideal candidate has prior experience working in a support or escalation role, excels at customer service and building rapport with users, has a thorough understanding of relevant technology concepts, and is passionate about staying at the forefront of an ever-evolving technology landscape.
Specifically you''ll need:
5+ years working in a Support/Service role
Strong in Citrix experience.
5+ years of general systems engineering experience in Data Center or Multi-Tenant Environment
5+ years of experience engineering and managing a Citrix XenDesktop/XenApp/NetScaler environment
Extensive knowledge in networking technologies including: TCIP/IP, DHCP, DNS, VLAN, VPN, NAT, and various WAN technologies.
Degree/certification or equivalent practical experience
Strong working knowledge of Citrix XenApp and Microsoft Terminal Server solutions
Experience in Desktop, Terminal Server, and SaaS Applications
Understanding of e-mail routing, filtering, archiving
Solid understanding and operational experience in high availability, high performance systems
Experience in utilization of native and third-party troubleshooting tools
Experience in vendor management and interaction
Ability to work under pressure in a fast paced environment
Strong customer service, prioritization, and multitasking skills
Strong communication skills to articulate complex solutions and strategies to global customers and teams at all levels
Attention to detail
SOS (See it, Own it, Solve it attitude)
Nice to haves:
Network certifications: CCNP/CCDP or CCIE Certifications
Citrix certifications: CCP, CCE, CCIA, CCEE, or CCAA
Microsoft certifications: MTA, MCSA, MCSE
Hands-on experience with SQL Server or other database engines
Hands-on experience with Exchange or other mail systems
Experience with implementing changes through SCCM or similar tools
OS33 is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive working environment.