Job Description :
Prior experience developing complex business systems applications and as a system architect or project leader required; in-depth general knowledge of information technologies and advanced knowledge of required technologies, systems development lifecycle and related methodologies; project management skills, ability to anticipate and manage problems; well defined communication skills; full understanding of business functions; leadership ability to build an effective team.

his position emphasis is “Applications End to End Monitoring” as it pertains to synthetic monitoring, Application Performance Monitoring (APM), Event Correlation and performance metric analysis.

Use communication and process skills to understand application and infrastructure architecture, application workflow, key transactions and guide the customer through key monitoring capabilities that best match their needs.

Deliver application quality performance using the customer view of performance (end user experience) coupled with advanced performance management technology.

Application and Performance Analysis Skills:

Expert knowledge interfacing with the Business Customer and Applications Support teams for application profiling and underlying architecture (technology stack, workflow, etc.

Ability to interface with the Application user via UCD principles for obtaining key transactions to monitor

Ability to conceptually grasp an application’s process flow and architecture without direct access to source code.

Experience with Agile work methods such as SCRUM and Kan-Ban processes within stable teams is considered a plus.

Expert knowledge in tools used for cross tower application and infrastructure monitoring (e.g., APM and ITOA Event Correlation Tools, AppDynamics, Splunk, Netscout nGeniusOne vScouts, Moogsoft, SAP EEM, etc,

Experience analyzing transaction and infrastructure metrics to identify application degradation causes.

Experience determining baselines and implement alerting conditions.

Experience building SPLUNK dashboards based on application synthetic transaction data feeds and infrastructure (e.g., SCOM, nGenius) data feeds is considered a plus.

Experience optimizing code to tune application performance.

APM performance monitoring instrumentation is considered a plus.


At a high level, this role will include the following types of activities:

Define and Implement End to End (across the towers) performance monitoring for business applications, services and dependent technology stack

Consult on performance management process (End to End as well as Event Correlation)

Work with application customers to understand performance issues for initially selected applications

Coordinate with application customers implementation of selected monitoring tool

Apply User Centered Design (UCD) principles and establish overall performance benchmarks

Define what to measure for each application and cross service related areas • Develop end-to end performance visualizations and prioritize problems • Initiate performance remediation activities
             

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