Job Description :
Please go through the job description below and if you are interested, please sent me your updated resume to or call me at
Job Title: Systems Analyst
Location: Sunnyvale, CA
Duration: 12 Months
Responsibilities include:
3rd level support for user questions and requests for assistance with JIRA, Confluence, Sharepoint, and Slack. Requests include access, permissions, answering how-to questions, setting up new teams, and how to write queries and dashboards.
Management of team support ticket queue and SLA tracking
Onboarding new teams: creating JIRA projects, Confluence spaces, Sharepoint team sites
Creation and maintenance of how-to information for users • Configuration of permissions, fields/workflows/screens, templates
* Application testing of plugins and upgrades * Coordination of UAT with users for plugins/upgrades
Work with users to understand their requirements and communicate the requirements to the JIRA Product Owner
Minimum Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related Additional Preferred Qualifications
5 years application support experience
JIRA, Confluence, and/or Sharepoint from a user perspective, or other web applications with ability to learn our applications quickly
Knowledge of software development lifecycle or agile product development
Excellent communication skills (written and verbal)
* Basic SQL queries (Oracle or SQL Server) * Working knowledge of Linux and Windows
* Ability to analyze and monitor application / server logs
Looking forward to work with you.