Job Description :
Job Title: System Engineer
Location: Menlo Park, CA
Duration: 6 months

Act as administrator for collaboration tools including but not limited to Dropbox, Box, Zoho and Office 365
Manage escalations pertaining to collaboration tools; work with our internal teams such as Security, Infrastructure and Corp Network teams to find solutions to user issues
Collaborate with 3rd party collaboration providers and directly with our users to solve escalations
Identify trends in issues, investigate best solution with providers and communicate to our helpdesk team and directly to users
Research new collaboration services and provide recommendations based on user needs and competitive analysis of various applications
Help migrate users out of declining services by finding alternative solutions, communicating and helping users with the migration process
Help drive adoption of new services by communicating benefits to users, monitoring usage and optimizing experience
Serve as a subject matter expert of collaboration tools functionality in the enterprise
Monitor, maintain and look for opportunities to optimize and improve systems
Develop internal tools (programs, scripts, platforms)
Help plan, communicate and execute initiatives related to collaboration apps in partnership with PMs and Engineers

BS in Computer Science, Business Systems or related field
5+ years working across IT/Infra organizations
Ability to develop cross-functional relationships across various teams
Good understanding of corporate network, Saas security and Single Sign On (SSO)
Strong user centric approach balanced with business understanding of what good for the company as a whole
Prior experience administrating and deploying collaboration Office 365
Experience in migration off SaaS services is a plus
Self-starter with a can do attitude
Strong written communication and great interpersonal skills
Experience in analyzing data using Excel, Tableau to inform decisions
Working knowledge of Powershell and Chef

Certification such as an Admin for Office 365, Exchange, Box etc.