Job Description :
Job Title: System Engineer
Location: Charlotte, NC
Duration: 6-12 months Contract To hire
They will finalize with a phone call. US Citizen or GC only.
The Systems Engineer (SE) is responsible for building, maintaining, monitoring and troubleshooting our infrastructure and Infrastructure as a Service environments. The SE works closely with the Senior Systems Engineer and the team lead to understand department goals and build resilient, highly available solutions within defined timelines. These highly qualified engineers are responsible for multiple operating systems and platforms including Windows, Linux and UNIX in both an on-premises and cloud environment.
Along with providing excellent customer service, the SE is responsible for server and application compliance with performance and security requirements along with implementing and supporting SANs, data backup, virtual platforms and cloud-based solutions. The SE will provide 2nd level technical support to our Service Desk including 24/7 on-call support rotation with other SEs.
Required Skills:
Windows Server 2008R2 and greater
2 – 5 years of experience with a combination of Linux/Unix/Windows-based Server software and hardware engineering
1 year of experience architecting solutions in AWS Cloud
Active Directory (ADSS, ADUC, DC Promo, GPO, RDS)
AIX 6.x/7.x, RHEL 6.x/7.x, CentOS, SUSE
Knowledge of storage technology (SAN, SAN switching, hyperconverged, Cloud storage)
Implement and support AWS cloud services including Cloud Formation, EC2, VPC
Basic knowledge of Scripting/programming (PowerShell, bash, korn shell, perl, python, lambda, yaml)
Proficiency in networking/distributed computing environment concepts (Routing protocols, DHCP, DNS, TCP/IP)
Monitoring tools like Splunk and Zabbix
In-depth troubleshooting of software and hardware issues including root cause analysis
Server virtualization technologies (VMware/vCenter, Hyper-V)
Security protocols (SSH, Winbind, etc
VDI
O365 Management
Web technologies (Apache, Tomcat, etc
Hardware (Dell Compellent/PowerEdge, IBM Power Series, Nutanix, Pure)
Strong analytical, research and problem solving skills
Project management skills and ability to handle multiple projects at a time
Preferred Skills:
Microsoft Certified Systems Administrator/Engineer
RedHat Certified
VMware (VCP) certification
AWS Certified Solutions Architect
Daily Duties:
Configure and manage the infrastructure to achieve target goals and critical timelines for production and mission critical systems
Analyzes performance of the environment and provide recommendations for improvement
Develop and maintain server and system documentation
Configure and test data backup and disaster recovery measures to ensure 100% data reliability and recovery
Provide technical support for enterprise systems
Provide Level 2 support for Server Infrastructure incidents and problems
Respond to assigned user support requests within 1 business day
Diagnose and resolve at least 90% of assigned Help Desk tickets within 3 business days
Achieve and maintain a 99.9% user satisfaction rating on follow-up surveys.
Participate in 24x7 on call rotation
Work with users and IT teams in problem analysis, solution identification, implementation, and delivery activities.
Work closely with IT teams and end users to understand project requirements and recommend sustainable solutions that meet defined business needs.
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Build sustainable relationships of trust through open and interactive communication
Manage assigned tasks and complete within established timelines
Demonstrate attention to detail
Identify potential business impacts when planning changes to production systems
Work with management and technical teams to establish appropriate project timelines to deliver sustainable solutions within approved time and budget parameters
Independently manage assigned tasks and project components
Interpret meaning and importance of information. Determine appropriate need and method for keeping team members, customers/stakeholders, and management informed
Communicate clearly to technical and non-technical users
Keep project, communication, testing, and training documentation updated using defined standards within 3 business days of approved changes
Document systems and processes in accordance with defined standards within 3 business days of approved changes
Be engaged and participate in individual discussions, project and team meetings
Participate in discussions with IT Management and teams to develop polices and standards
Demonstrate critical thinking skills to help diagnose and troubleshoot issues
Work with the user support services team to identify common issues and develop appropriate documentation, training, and automation
Establish working partnerships with IT teams and external partners to coordinate problem resolution for operational issues, and analyze root cause issues to address underlying infrastructure problems
Approach problem solving by understanding the current state, conducting root problem analysis, solution identification, then planning implementation and delivery activities.
Develop “as is” and “to be” diagrams to visually represent challenges, risks, and opportunities for network and infrastructure improvements.
Create tickets for 100% of support requests.