Job Description :
We have an immediate requirement for Windows/System Administrator position in San Antonio TX.
Mode of Interview: Phone and Face to Face interview
Local candidates only
Position Summary
Applicants will be responsible for providing quality technical support to end users by phone and in person. This individual will work in a group setting and a help-desk/call center environment, troubleshooting software/hardware issues, performing break/fix tasks, and receiving and processing calls/issue tickets.
Responsibilities:
Provide computer and phone peripheral support for all locations.
Utilize and perform in a Windows-based environment as well as versions of Microsoft Office Suite.
Create/remove logon credentials from various in-house databases including but not limited to Microsoft Active Directory, Cisco Call Manager, Cisco Unity Voicemail, Third Party Systems and databases.
Monitor email/voicemail messages from customers for assistance by opening trouble tickets for each request.
Answer incoming customer calls and provide assistance by phone in a friendly and professional manner.
Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives.
Set-up and install peripherals including but not limited to phones (Cisco IPT), PC''s, printers, laptops, monitors/projector units in person or as an instructor by phone.
Assist with physical PC workstation moves (PC''s, monitors, phones, etc
Support and troubleshoot store software and hardware, including, but not limited to POS, scanners, printers and iPods.
Coordinate with contract Help Desk for escalation of issues
Manage and complete assigned issues and projects in a timely manner.
Travel as required to field stores.
Work schedule rotation for periodic on-call and after-hours support.
Perform other duties and projects as assigned.
Qualifications:
1 - 2 years of knowledge and work experience in an IT or computer related environment.
AA or BS degree in Computer Science, preferred.
2+ years'' experience with Windows OS (XP, 7), Microsoft Office applications with some MAC OS experience, preferred
CompTIA A+ or Network+, desired.
Working knowledge of basic hardware, including laptops, desktops and printers.
A team player who is professional and focused on providing exemplary customer service.
Ability to articulate and troubleshoot issues over the phone and in person.
Strong attention to detail and sense of urgency.
Excellent communication skills both written and oral.
Active Listener and Critical Thinker.
Solid time management skills.
Retail experience a major plus