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System Administrator

Change Management
CMDB Process Owner /Consultant JD: Provide recommendation to improve CMDB process based on ITIL framework As part of CMDB maturity roadmap, suggest Process and Operation (user Parameters exist in AS- IS Discovery Tool) recommendations to support and enable industry best practices Provide recommendations to integrate CMDB process with other processes modules. Suggest roles/responsibilities associated with implementing, maintaining CMDB Design and enable CMDB audit related reports to maintain compliance as per NYL standards using NYL tools, Suggest Configuration Management related metrics to measure and report. Manage , monitor and update all the process document. Design CMDB Plan. Manage any changes in the process. Work with Tools Manager on the design , CI discover and data import methodology


Conduct impact analysis, assess change readiness and identify key stakeholders. Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support the design, development, delivery and management of communications. Provide input, document requirements and support the design and delivery of training programs Responsible for driving the weekly governance meetings for Change Advisory Board (CAB Mature Change Management process by streamlining Standard Changes, Work Break Down structure, mandatory testing templates. Conducted process compliance reviews, prioritized recommendations, prepared and presented process compliance review reports and Gap closure action plan Support technical team in setting up processes in the identified tool. Participate in tool/ system testing as per defined process Review the process documentation (Process flows, Procedures, Policy, Templates) available on client defined process framework Conduct workshops to gather As-Is process for Change Management work-streams and defined To-Be processes, based on the organization’s existing process framework Collect and analyze the data for past months to identify trends & patterns and to understand special causes. Support the Head of the business unit in creation of the CIO dashboards Prepare reports for weekly and Monthly leadership meetings

Client : Reputed US client.