Job Description :
Title: System Administration (OS Troubleshooting)

Location: Austin, TX

Duration: Long Term Contract





Description:

Provide on site and depot Technical Product support, installation or Preventative Maintenance

? Install, troubleshoot and maintain Applied Materials PC equipment.

? Install hardware and software configurations, Install, troubleshoot and maintain computer systems, hardware and peripherals

? Identify, analyze and repair product failures.

? Order replacement parts as required

? Provide technical product training and basic user functionality training to field staff when required

? Work closely with field staff to implement appropriate policies to manage work flow and communication.

? Support customer centric programs, trade shows and workshops with technical expertise/product knowledge

? Provide Tier 2 Technical Product customer support

? Resolve customer issues with hardware and software related issues

? Ensure customer satisfaction is maintained

? Escalate technical issues to R&D/Product Management as needed

? Escalate customer issues to line supervisors

? Provide product feedback/customer suggestions to R&D

? Promote continuous improvement

? Provide ongoing training to improve overall 2nd line and Field support competencies

? Interact with Customer Support, Sales, Marketing and Senior Management to continually evaluate and improve the product support solutions channel and strategy.

? Adhere to the help desk tracking system, provide recommendations for continuous improvement from the system, process and end user perspectives

Responsible for the following:

?Maintain and track depot device inventory

?Deploy assets in accordance with Applied?s policies

?Validate deployments are for correct user and correct deployment reason

?Data wipe assets in accordance with Applied?s policies
             

Similar Jobs you may be interested in ..