Job Description :
The DWD Bureau of Information Technology Services (BITS) Workstation Support Services Team is looking to procure a System Engineer 1 contractor to join a highly skilled team responsible for its core desktop management services including the management systems required for configuration, automation, deployment and administration of 3,000 + devices and 2,500 application versions. The position requires an individual that has solid technical, analytical and troubleshooting skillsets; can work independently as well as collaborate in a small team setting with technical peers; and can manage daily support activities with larger project deployments and milestones.

The position would also benefit from experience with automated deployments leveraging Ivanti (LANDesk) toolsets, working with MDT, group policy management and administration, remote imaging, and implementing Windows 10 in a large-scale environment.
Hardware/Software Environment:
The hardware environment consists of Lenovo desktops, HP notebooks and tablets in addition to HP local printers and Ricoh MFD devices. The core software environment consists of Windows 7, Windows 10, SecureDoc Encryption, Office 2010, Office 2016, Office 365 in addition to a multitude of 3rd party and home-grown applications.

Information Technology - Commonly Used Software
Excel (MS) • 3 years
MS Office products 3 years
Outlook (MS) 3 years
Word (MS) • 3 years
Information Technology - Requirements
IT Technologies - skills, concepts 4 years
Information Technology - Security
Experience with SecureDoc Encryption 2 years
Information Technology - Software
Desktop Management Systems – LANDesk/SCCM – Patching/Software Deployment 2 years
Microsoft AD Administration Tools 3 years
MS Office 2010/O365 3 years
MS Windows 7/Windows 10 – System Configuration/Upgrade 3 years
Scripting – Winbatch, VBScript, AutoIT, PowerShell, DOS Batch, etc. 3 years
Nice to Have
Administration - Project Management
Methodologies - Understanding of project management methodologies and experience with ''agile'' • 3 years
Information Technology - Applications
Knowledge of Electronic Document Management, BPM, Workflow, and Scan/Capture software using products 2 years
Information Technology - Databases
Access • 3 years
Information Technology - Desktop Support
Active Directory Tools • 2 years
Information Technology - Languages/Tools
.Net (MS) • 2 years
Macros in MS Access 2003 3 years
Information Technology - Operating Systems
Operating system administration (e.g., monitoring, process control, threads, upgrades and patching) • 3 years
Information Technology - Requirements
Documenting requirements • 2 years
Requirements gathering • 2 years
Information Technology - Security
Experienced with RSA 2 years
Information Technology - Software
3rd Level IT Problem Resolution 2 years
Software Packaging – Admin Studio, etc. 2 years