Job Description :
Hi,
Hope you are doing great today !
We have very urgent Position with my client.
Position : System Admin -Windows
Location : Cincinnati, OH
Duration of contract : Long Term
Interview: Phone/ Skype
Job Description:-
Has a sound knowledge of L1, L2 and VIP /Executive desk operations with 6 - 10 years relevant business experience
Should have at least 2-3 Years of VIP /Executive Support Experience.
– MUST have
Provides operational relationship focusing on developing superior customer satisfaction
Focuses on performance metrics and measure, escalation management and communication.
Primary point of contact for operational issues of behalf of delivery of all services and help manage customer expectations
Effectively and proactively manage operation risks
Develop supporting service delivery team towards effective delivery of Service Level Agreements, Key Measures and Key Performance Indicators identifying and recommending optimization while managing scope, resources and coordination
Focuses on quality and continuous improvements
Excellent communication skills
Ability to manage conflict management
Works at global level
Willing to travel for business requirements as and when required
Education and Experience Required:
o University Degree or equivalent combination of education and experience.
o ITIL Foundation Certification or above will be an added advantage