Job Description :
ThirdEye''s direct client is looking for a candidate with strong knowledge and experience in Symantec Data Loss Prevention(DLP) for the location of White Plains, NY with a passion for security, learning, and knowledge sharing.
US Citizenship is required.
RESPONSIBILITY:
Provide DLP subject matter expertise and thought leadership as an extended member of a customer team
Provide guidance, recommendations, best practices, etc. for DLP operations
Stabilize and optimize DLP system performance, including rules and reports
Assist with DLP component upgrades, installs, testing and configuration
Liaise with Symantec Support, Engineering, Product Management, and others within Symantec on behalf of the customer
Optimize IT Operations:
Advise and contribute to technical projects
Participate in the planning and execution of any upgrades, deployments, patches or disaster recovery
testing of their Solutions
Perform configuration and environment reviews
Assist with production planning to minimize risk to the operating environment and Symantec Solutions
Assist with planning, support, and evaluations for new features and functionalities within the Symantec
Solutions
Provide technical detail and actively participate in the account-planning process and in quarterly business reviews to assess the program''s status and strategic direction relative to the Customer''s business
objectives
Stabilize IT Infrastructure:
Diagnose technical issues encountered with the Symantec Solutions
Monitor and manage escalated Technical Support issues and serve as the single technical point of contact
for such escalations
Assist in monitoring and responding to non-routine activities including, but not limited to, security
breaches and attacks.
Assist in the identification and implementation of best practice processes and procedures for installation,
configuration and utilization of the Symantec Solutions in a supported environment
Provide informal knowledge transfer to Customer staff members who cover the management and
maintenance of the Symantec Solutions
Expedited Response:
Provide proactive and reactive advice on issues regarding upgrades, patches and updates of the Symantec Solutions
Provide response or clarification for any relevant Symantec Solution-related questions in the course of daily operations
Coordinate with Symantec technical support to resolve product issue escalations to assist in faster resolution and reduce unplanned downtime.
Assist in troubleshooting and providing technical details for probable cause analysis of break/fix issues encountered by the Symantec Solutions