Job Description :
Support Engineer
Dearborn MI
12 months Contract
Job Description
o Takes ownership of customer issues reported and see problems through to resolution
o Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
o Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
o Provides prompt and accurate feedback to customers
o Ensures proper recording and closure of all issues
o Prepares accurate and timely reports
o Documents knowledge in the form of knowledge base tech notes and articles
· Job Qualifications
o Proven working experience in enterprise technical support
o Basic knowledge of systems, utilities and scripting
o Strong problem-solving skills
o Excellent client-facing skills
o Excellent written and verbal communication skills
· Education and Experience
o Associate or Bachelor degree in Information Technology, Computer Science or equivalent
o 2 years of Big Data Experience with Cloudera CDH or similar
Essential Job Functions:
· Takes ownership of customer issues reported and see problems through to resolution
· Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
· Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Provides prompt and accurate feedback to customers
· Ensures proper recording and closure of all issues
· Prepares accurate and timely reports
Be part of on-call rotation
Support off-hour QA and production releases
Work with develops to troubleshoot issues
Attend daily standups
Create and maintain support documentation
Minimum Qualifications and Job Requirements:
· Job Qualifications
o Proven working experience in enterprise technical support
o Basic knowledge of systems, utilities and scripting
o Strong problem-solving skills
o Excellent client-facing skills
o Excellent written and verbal communication skills