Job Description :
JOB Title: Support Coordinator

Location: Raritan NJ (Locals Preferred)

Duration: 6 Months Plus

Work Authorization: US Citizen or GC Holder only !

Vendor's Note to Vendor(s)

Focus areas:

Organize & oversee setting up and using key communication channels (SharePoint, yammer, newsletters, townhalls)

Leverage broader company platform and research materials and develop simple mechanism to provide relevant market research, industry trends, and benchmark info to client

Develop continuous practice and content in sharing best practices/case studies across Real Estate, Project Management, and Facilities Management

Support project and program communications needs, including change management planning, developing communications plans, and writing

Being an interface with client communications teams to ensure alignment and adherence to client protocol and requirements.

Qualifications:

Create and execute transition communication, training plans and deliverables for clients and CBRE account teams undergoing the transition and transformation process.

Bachelor’s Degree or equivalent in Marketing, Communications, Journalism or Business Administration required and four to six years of related experience and/or training

Advanced skills in Microsoft Office software programs including Word and PowerPoint; moderate skills in SharePoint and Excel also necessary

Experience with email campaign and content management systems

Moderate understanding of real estate, change management and/or project management principles

General understanding of communications theory, adult learning styles and current trends in the approach and delivery of both

Comfort working in a high-paced environment with competing deadlines, varying levels of ambiguity and the need to multi-task often

Proactive, innovative and analytical qualities to identify efficiencies, needs and improved ways to deliver projects

Ability to effectively and efficiently respond to complex inquiries from internal and external partners

Excellent oral, written and presentation communication skills

Ability to work within a template with a pre-designed style and format

Ability to comprehend, analyze, and interpret various types of business documents

Proven record of providing excellent internal and external customer service

Ability to work effectively on a virtual, global team which may fall outside typical working hours

Ability to travel ~10-20%

Responsibilities:

Responsible for the following:

Lead communication and change management efforts including o Communications plans for client end users and business units § Acclimate quickly to and gain full understanding of client communications culture (existing vehicles, preferred voice, communications strategy and approach, etc § Complete stakeholder analysis § Integrate client communication approach with transition communications recommendations into a transition communications plan § Manage the development, approval and distribution for all communications as documented within the plan o Training plan for clients and new CBRE account team members § Partner with CBRE service line leaders to identify training courses, sequencing, prioritization, audience and other tactical elements and logistics § Document all elements within a training plan § Coordinate the scheduling of all trainings § Communicate the training schedule and supporting guides to account team members o Support completion of additional change management deliverables as necessary

Support the transition process in partnership with the Transition Leader and Project Manager o Transition Kickoff Meeting § Manage agenda and presentation § Assist with logistics of meeting § Influence team engagement strategy § Event planning for client-facing dinners and social activities o Ongoing Governance § Support development and distribution of weekly reporting § Preparation and management of presentation materials to meet critical check points with the client o Transition Go Live and Closeout § Assist with escalation and issues management plan § Support handoff activities to CBRE account team

Setup and manage SharePoint sites for every transition. This includes the initial design, administration of users, troubleshooting of issues and general maintenance to ensure the site remains operational.

Assist with the development of our global transition management program including but not limited to: o Commonly used templates and best practices o Internal process documentation

Support the Regional Transition Director in providing CBRE Sales and Marketing teams with transition-related content during the pursuit process (may include narrative responses, presentation slides and case studies)

Remain actively involved and informed of the CBRE and GWS platform to understand how new tools, processes or changes to the existing suite may impact transition

Additional special projects as required

Comments/Special Instructions

Please add the following as focus areas:

Organize & oversee setting up and using key communication channels (SharePoint, yammer, newsletters, townhalls)

Leverage broader company platform and research materials and develop simple mechanism to provide relevant market research, industry trends, and benchmark info to client

Develop continuous practice and content in sharing best practices/case studies across Real Estate, Project Management, and Facilities Management

Support project and program communications needs, including change management planning, developing communications plans, and writing

Being an interface with client communications teams to ensure alignment and adherence to client protocol and requirements