Job Description :
Student Applications Administrator for Atlanta public school
Duration: 12+Months
Location; Atlanta, GA
Position ID: 53517


*Initial background check will be performed along with the submission*

POSITION SUMMARY
The Student Applications Administrator’s primary role is to provide administrative and technical support for third-party vendor instructional applications. Key functions include the ability to monitor, analyze, diagnose and determine issue root cause. The Student Applications Administrator should solve the issue root cause or escalate the issue to another team or manager. The incumbent should proactively identify risk areas before issues occur and lead the overall applications maintenance activities. The incumbent will effectively communicate updates and issues to stakeholders in Instructional Technology and Academic departments as needed. The Student Applications Administrator will work with vendors and the application business owner on issue resolution, process improvements and system enhancements. The incumbent will document all issues and requests on the ticket-tracking tool in a timely manner.


MINIMUM REQUIREMENTS
EDUCATION:
Bachelor’s degree in related discipline or equivalent four year work experience required.
CERTIFICATION/LICENSE:
N/A
WORK EXPERIENCE:
Three years’ experience utilizing Information Technology Software Development Lifecycle (SDLC
Demonstrated Experience in administering systems, understanding network configurations, utilizing active directory and managing hosted solutions
Demonstrated experience in managing servers, databases and networks as a part of application support preferred
Demonstrated experience managing multiple project assignments and competing priorities required
Strong MS Office product skills required

KNOWLEDGE, SKILLS & ABILITIES
Customer service oriented with a focus on non-technical stakeholders
Problem Solving and Root Cause Analysis
Active Listening with Written and Oral Communication
Common Understanding of the SDLC model
Analytical with Attention to Details
Interpersonal and Relationship-building
Mental Agility and Flexible to Change

ESSENTIAL DUTIES
Provide administrative and technical support for assigned applications via a ticketing system.
Meet and exceed established service levels for support
Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards
Coordinate and escalate issues to support teams and third-party vendors to troubleshoot and resolve issues
Work closely with IT and Application Development teams for new application installations, releases, and testing
Perform regularly scheduled system updates, changes and failover tests for assigned applications, normally outside of standard business hours
Identify business needs and provide appropriate technical solutions
Create and maintain support documentation for applications
Communicate general events and incidents to Instructional Technology Team, employees and management
Act as a subject matter expert for assigned application systems, and interface between end-users, technical support, and Instructional Technology teams
Perform duties outside of normal work hours as assigned/required


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Client : Atlanta Public School