Job Description :
Here is the JD

Strategic Account Specialists

Supplier will provide search advertising, account management support services to Microsoft Advertising, North America Strategic Search; which manages a large set of Strategic clients in the US and CA. The Supplier will offer campaign management, reporting, editorial, and optimization services. The Supplier will work in tandem with Account Managers to ensure clients campaigns and accounts are set up for success, through targeted and prioritized optimization efforts. The Supplier will be responsible for issue resolution of customer escalations including editorial, billing, technical and platform issues as it pertains to account performance. Services performed are expected to meet SLA goals based on priority and request type. The resources will physically reside in a Microsoft office facility, across the US and CA.

Core responsibilities for a Strategic Account Specialists:

· Help meet customer goals through identification and execution of proactive and reactive data driven optimization efforts, in partnership with account team

· Support tactical and foundational campaign activities such as account health checks, account restructuring, uploads, billing & IO management, reporting, etc.

· Exceed account team and customer expectations through world class customer service via responsiveness, timeliness and professionalism

· Remove campaign blockers through triaging, and effectively partnering with designated Support teams such as billing teams

· Build trusted advisor relationships with customers and account teams for an assigned book of business through strong problem solving and analytical skills

· Effectively monitor day-to-day issue management across your assigned book of business

· Develop collaborative relationship with account team and partner teams. Drive the growth and development of mutually beneficial working relationships with account team and key partners

· Manage above day-to-day tactics while also providing thought leadership on effective operational strategies for assigned book of business as well as the org as a whole

Qualifications:

· 1+ years search advertising experience

· Bing Ads Certification completion prior to start date

· Intermediate to expert level knowledge of Excel, v-lookups, pivot tables, data manipulation, and analysis

· Excellent written and verbal communication skills

· Ability to think analytically and to set clear priorities, with very strong organizational, problem solving, and decision-making skills required

· Demonstrated ability to manage projects, and to work across various functions, groups, and organizations with clear communication
             

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