Job Description :
Ø HP XP12000, XP24000/ Hitachi USPv SAN Administration, Management and Configuration
Ø HP P9500 SAN Administration, Management and Configuration
Ø 3PAR/EVA to 3PAR and EVA Administration, Management and Configuration
Ø HP MSA SAN Administration, Management and Configuration
Ø Knowledge of Command View XP and MSA management software
Ø Working knowledge on Business Copy and Snapshots on HP XP and HORCM configuration.
Ø LUN masking and Chip port assignment on HP XP
Ø SAN Switch zoning and configuration on Brocade
Ø Minimum 4 to 6 years of experience in Administration/Design and Implementation on EMC Storage (VMAX, VNX, DMX, isilon)
Ø Experience in managing different Isilon products in IQ series
Ø Isilon Cluster configuration & management
Ø Isilon Network setup with infiband management
Ø NFS exports and SMB configuration and management
Ø Islion reporting with InsightIQ
Ø SyncIQ configuration for Backup purpose
Ø setup NDMP backup on isilon
Ø Configuration of snapshotIQ with policy
Ø Quota configuration and management
Ø Troubleshooting network and NFS exports related issues.
Ø Experience in SRDF and time finder configuration in EMC storage environment
Ø Strong Knowledge on Performance analysis factors of Storage Arrays
Ø In-depth knowledge of using SYMCLI
Ø Experience in Designing, Configuring and troubleshooting Fabric Environment constituting Brocade/ Cisco switches.
Ø In-depth knowledge of managing and administering ECC
Ø Certification on EMC technology is an added advantage.
Ø In-depth knowledge of Tape libraries MSL, ESL and EML
Ø Hands-on knowledge on in any of the storage management applications like Storage Essentials, ECC etc
Ø System administration experience on HPUX, Linux, windows, and knowledge on Volume Manager Concepts would be an added value.
Ø In depth Knowledge on ITIL processes like Incident management, Problem Management, Configuration management and Change Management processes.
Ø Certification on HP Storage technology is an added advantage.
Ø Good skills on performance optimization.
Ø Solving complicated Hardware cases and Liaising with Hardware Vendor/EMC support
Ø Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA
Ø System administration skills on UNIX/Windows
Ø Provide operational support on a 24x7 rotation basis.
Ø Perform regular health checks and performance audits in order to proactively isolate and resolve potential issues
Ø Also be involved in and responsible for the operational support for (1 Incident Management + Change Management (Planning & Execution)
Ø On - call Escalation
Ø Ticket Quality
Ø Process adherence & Security compliance
Ø Customer feedback ( Appreciations, CSAT survey results)
Ø KB preparation and review, Knowledge sharing & documentation
Ø Root cause analysis / Problem Management + Capacity / Architectural Management
Ø SLA compliance for tickets
Ø Value Add
Ø Training / Mentoring