Job Description :
Roles / Responsibilities:
Hands on WCS Framework
Should have deep understanding and expertise in Endeca/IBM WCS/Java/J2EE.
At least 2-3 years of onsite experience working in support engagement
Solid understanding of dev and support experience
Good communication and customer facing skills
Lead for Bug fix/Enhancement tracks, onsite/offshore interaction, peak planning and other lead activities such as Status (Daily/Weekly/Monthly/Quarterly) reports, customer communication, governance reports
Technical experts in resolving issues that are typically difficult or subtle, participate in management, prioritization, minor enhancements, break fix activities, problem management, stability analysis, etc.
Skillset to perform 80-20 analysis, RCA, problem changes/CRs, communication on the releases and problem ticket closure and the tools used (SNOW, JIRA)
Skillset to monitor Batch jobs and the tools used
Able to demonstrate initiative and a proactive approach to daily tasks and Continuous service improvements (CSI)
Strong interpersonal and communication skills with a proven ability to communicate with senior executives