Job Description :
I have a 2 year contract with United Airlines.
Elk Grove Village, Illinois. Must be local. USC or GC
Designs, reviews, analyzes, and maintains Voice Systems specifically Cisco
UCCE systems.
The candidate needs expert knowledge of CUCM,ICM, CVP,CVP Studio and needs
to design, configure and implement a UCCE system including Finesse, CVP, PG
and CUCM servers. The candidate will also configure contact center adjuncts
like, CUIC Reporting, NICE Contact Quality, Verint, and Aspect Work Force
Management. The candidate needs working knowledge of Network routing, VM,
Storage, Firewall and server based technologies. In addition, the candidate
also needs expert knowledge of Telecommunication and Telecommunication Toll
Free services including carrier systems including Telecommunication Route
It, Telecommunication SIP Toll Free Telecommunication Business Direct and
Telecommunication Inbound and Outbound Network Manager. The position
requires direct interaction with business users to make suggestions to end
users regarding voice communications software and hardware solutions, and
offers support and troubleshooting. Ensures uninterrupted access to all
voice telecommunication features, including voicemail, ACD or PBX systems.
Reports on system specifications to support upgrades and to ensure proper
integration. Coordinates upgrade schedules with internal or external
programmers. May require a bachelor''s degree in area of specialty and 8+
years of experience in the field or in a related area. Familiar with a
variety of the field''s concepts, practices, and procedures. Relies on
experience and judgment to plan and accomplish goals. Performs a variety of
tasks. May lead and direct the work of others. A wide degree of creativity
and latitude is expected. Reports to Sr. Manager Contact Engineering.
The position is specific to Cisco UCCE Systems so a candidate with Cisco
Contact Center for the Enterprise is the minimum requirements. Additionally,
hands on knowledge of carrier routing systems is a requirement.
* Candidate needs expert knowledge of CUCM, ICM, CVP, CVP Studio and
needs to design, configure and implement a UCCE system including Finesse,
CVP, PG and CUCM servers.
* Needs working knowledge of Network routing, VM, Storage, Firewall
and server based technologies.
* Needs expert knowledge of Telecommunication and Telecommunication
Toll Free services including carrier systems including Telecommunication
Route It, Telecommunication SIP Toll Free Telecommunication Business Direct
and Telecommunication Inbound and Outbound Network Manager.
* May require a bachelor''s degree in area of specialty.
* 8+ years of experience in the field or in a related area.
Familiar with a variety of the field''s concepts, practices, and procedures
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