Job Description :
This position will be a member of a North American team responsible for delivery of voice infrastructure services in complex, large enterprise environments. As a senior level engineer, responsibilities will include:
- Advanced administration, configuration, implementation, operation and maintenance of Siemens OpenScape VoIP and Messaging platforms
- Advanced administration, configuration, implementation, and maintenance of additional VoIP infrastructure hardware such as Gateways and SBCs
- Tier 3 troubleshooting skills, including voice quality and network QoS.
- Resolving complex incidents and problems.
- Working with Telecom providers and 3rd party hardware/software maintenance vendors.
- Support of 24x7 business critical platforms and accounts.
- Subject Matter Expert for Siemens OpenScape VoIP (HiPath 8000) environment
EDUCATION AND CERTIFICATIONS:
- Degree in Engineering or Computer Science or equivalent experience.
- Voice Industry or Vendor Platform Certifications.
- Siemens OSV/HiPath essential.
- ITIL Foundation Certification preferred.
REQUIRED SKILLS AND COMPETENCIES:
We are looking for a senior level voice engineer with experience on Siemens based VoIP platforms with underlying TDM experience.
Technical Skills:
- Advanced ability to implement, configure, and administer Siemens OpenScape VoIP and Messaging platforms.
- 10+ years experience providing Voice Operations implementation and support in a mid to large size organization supporting a variety of vendor platforms and technologies.
- Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks)
- Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
- 4+ years experience designing and/or supporting QoS, MPLS, VLANs, Multicast solutions.
Soft Skills:
- Ability to prioritize and achieve results while working on several simultaneous tasks and high profile projects.
- Strong problem solving skillsability to assess a problem and quickly determine an effective course of action.
- Strong written and verbal communication, listening, and presentation skills.
- Ability to mentor team peers and raise the overall level of technical competency in the organization.
- Ability to communicate clearly with peers as well as management.
ADDITIONAL DESIRED SKILLS AND COMPETENCIES:
- Migration experience from TDM to VoIP platforms.
- Integration experience in a hybrid TDM and VoIP environment