Job Description :
We have an urgent requirement for Sr.UCC Engineer

Duration : 1+yr contract

Location: Downtown, NY

Sr. Unified Communication & Collaboration Engineer

Responsibilities include:

Coordinating work with engineering and operational staff to evaluate, design, and deploy changes to UCC standards that optimize service quality and employee productivity within a standard systems engineering framework
* Serving as the highest point of escalation for audio, video, and web conferencing problems that could not be resolved by Tier 1-3 support teams
* Ensuring that the tools and processes are in place to manage performance, capacity, availability, and quality
* Providing feedback to improve workgroup effectiveness
* Understand User Requirements and find appropriate solutions within the standard design
* Document gaps between user requirements and design standards
* Provide subject matter expertise to field and corporate resources
* Maintain relationships with key constituents in the facility, markets, and divisions
* Interface and communicate with all areas affected by the project
* Identify and resolve issues of tactical importance
* Respond to leadership issues and information requests within defined areas of responsibility as required
* Create, develop and maintain a customer focus that includes effective working relationships with key corporate and field teams to ensure through and ongoing understanding of project scope
* Maintains required records, reports, and statistics as directed
* Shares ideas with the Team Lead in controlling cost and working within the assigned budget
* Monitors the quality of the project's and vendor's customer service
* Performs duties with little or no supervision in an independent manner
* Extraordinary analytical and project experience, very high degree of creativity; in-depth knowledge of the business implications of technical approaches, advanced project planning and coordination skills, superior communication skills, success in subordinate positions

Ability to manage several large IP Telephony deployments while maintaining high customer satisfaction and achieving project timelines and milestones
* Minimum 8+ years of experience
* CCNA -Voice strongly preferred (but not required)
* CCNP -Voice strongly preferred (but not required)
* CCIE - Preferred
* Experience implementing and supporting Cisco systems required