Job Description :
We have an urgent requirement for Sr.UCC Engineer

Duration : 1+yr contract

Location: Downtown, NY

Sr. Unified Communication & Collaboration Engineer

Responsibilities include:

Coordinating work with engineering and operational staff to evaluate, design, and deploy changes to UCC standards that optimize service quality and employee productivity within a standard systems engineering framework
* Serving as the highest point of escalation for audio, video, and web conferencing problems that could not be resolved by Tier 1-3 support teams
* Ensuring that the tools and processes are in place to manage performance, capacity, availability, and quality
* Providing feedback to improve workgroup effectiveness
* Understand User Requirements and find appropriate solutions within the standard design
* Document gaps between user requirements and design standards
* Provide subject matter expertise to field and corporate resources
* Maintain relationships with key constituents in the facility, markets, and divisions
* Interface and communicate with all areas affected by the project
* Identify and resolve issues of tactical importance
* Respond to leadership issues and information requests within defined areas of responsibility as required
* Create, develop and maintain a customer focus that includes effective working relationships with key corporate and field teams to ensure through and ongoing understanding of project scope
* Maintains required records, reports, and statistics as directed
* Shares ideas with the Team Lead in controlling cost and working within the assigned budget
* Monitors the quality of the project's and vendor's customer service
* Performs duties with little or no supervision in an independent manner
* Extraordinary analytical and project experience, very high degree of creativity; in-depth knowledge of the business implications of technical approaches, advanced project planning and coordination skills, superior communication skills, success in subordinate positions
*
Qualifications:

Ability to manage several large IP Telephony deployments while maintaining high customer satisfaction and achieving project timelines and milestones
* Minimum 8+ years of experience
* CCNA -Voice strongly preferred (but not required)
* CCNP -Voice strongly preferred (but not required)
* CCIE - Preferred
* Experience implementing and supporting Cisco systems required