Job Description :
Sr Systems Administrator / NOC Analyst / Shift Lead

Min Years of Experience: 10 years
Education Requirements: Bachelors

Position Description: The Sr Systems Administrator/ Network Operation Center Analyst/Shift Lead supports the Decennial Systems of Systems hybrid cloud infrastructure and its applications. The Network Operation Center/Operations team is responsible for monitoring all infrastructure and systems, remediating incidents, coordinating escalations, running support bridges, providing customer service and performing all operations & maintenance activities of hybrid cloud resources.

Must be US Citizen and able to obtain clearance
This position supports the 2nd shift

Specific roles & responsibilities for the position include but not limited to the following:

Support the duties of the NOC; work with the NOC lead to execute and enhance NOC SOP’s
Manage, coordinate, track, audit, report, process, assign and work tickets daily and across shifts
Manage, coordinate, implement and remediate security compliance & vulnerabilities
Provide system and application diagnoses to remediate issues while engaging other teams as needed
Provide compute resource system and application monitoring & remediation support
Provide advanced system and application access management support
Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS
Serve as Tier 3 service desk escalation support to customers and application owners
Provide and coordinate Tier 2 and 3 technical support to application teams
Provide Tier 3 troubleshooting support for physical and virtual based server systems
Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware
Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops
Provide troubleshooting support for MFP’s and printers (including device management & spooling)
Develop/review SOP’s and other documentation for use within the operations team
Perform tasks based on SOP’s to perform system and application changes as required
Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
Develop new operational dashboards using available tools (Splunk, SolarWinds, etc
Provide daily infrastructure analysis reports
In partnership with the NOC lead, coordinate and manage NOC/SA staff schedules
Coach, mentor and train staff

Mandatory hands-on position requirements:

Experience managing Red Hat Enterprise Linux in a medium/large (1000+ systems) enterprise env.
Experience managing Microsoft Windows 2012 R2 in a medium/large (1000+ systems) domain env.

Experience deploying, troubleshooting, administering and using RHEL 7.x & Windows 2012 R2
Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory

Day-to-day fluency using Microsoft Active Directory to manage policies & user objects
Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize)
Proficient at scripting using at least two languages: bash, sh, powershell, python, ruby, etc.
Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk
Knowledge of security policies and general vulnerabilities management
Expert infrastructure/system/application troubleshooting abilities
Managed a minimum team size of 5 systems administrators/NOC agents
ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management

Hands-on exposure:

Experience automating or orchestrating the provisioning of new services
Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc
Knowledge of Citrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc.
Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc
VMware Software Defined Network (SDN) NSX proficiency
Familiarity with source and artifact control, configuration and knowledge management
Knowledge of NIST Information Security Guidelines and FISMA Compliance standards
Relevant knowledge of current and emerging technologies
Proficient in developing infrastructure-as-a-code solutions for continuous deployment
Experienced in supporting project teams in all phases of SDLC
Enterprise helpdesk/service desk experience
Experience in large scale migrations of enterprise applications
Experience supporting hyperconverged and converged infrastructure systems
Proficient in supporting recoverability and continuity of business operations
Ability to develop advanced Excel spreadsheets using pivots and VBA macros

Soft Skills and abilities:

Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
Team Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal.

Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel.

Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
Results oriented: Able to drive things forward regardless of personal interest in the task.

Education and experience:

8+ years of continuous and progressive hands-on experience with a Bachelors in Computer Science or related field.
ITIL v3.0 or Foundation Certifications highly recommended.
Microsoft and/or Red Hat certifications highly desired.
Ability to quickly self-learn new products.
Comfortable in a fast pace work environment.
Splunk training and certifications offered and must completed within 90 days of team onboarding.
Shift work and travel:
Shift hours are: 1st: 7 AM – 4 PM; 2nd: 3 PM – 12 AM; 3rd: 11 PM – 8 AM
Shift: 4 week rotation (5 ON/2 OFF), M-F, T-S, W-S, T-M, W-T, etc
Must have flexibility in shift hours (as deputy shift lead, flexibility is required
Must be available for on-call support as required.
Ability to commute as required to 2 work locations: Greenbelt, MD and Bowie, MD.
No telework available.