Job Description :
We are looking for Sr. Service Support Analyst in Raleigh, NC for 12+ months contract position.
Please refer someone else if you are not available at this time or you are not right match for this job opportunity. We have great Referral Bonus up to $2500!!! Please don''t miss to refer someone who are looking for projects.
Job details mentioned below:
Title: Sr. Service Support Analyst
Location: Raleigh, NC
Duration: 12+ months
Client: Direct Client
Mode of Interview: Inperson
Required Skills:
Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers.
Excellent Customer service and teamwork.
Ability to independently resolve routine and some non-routine problems. Ability to solve problems and perform diagnostics on software and/or hardware
Ability to identify and understand reoccurring problems and recommends solutions.
Ability to follow complex and/or detailed technical procedures.
Desired Skills:
Excellent verbal and written communication skills
Experience with HEAT Call Tracking or similar tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013/2016, O365.
Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts