Job Description :
Sr. Service Now Engineer
Location: Westlake TX
12 month contract
Green Card / US Citizen

The ServiceNow Sr Engineer is responsible for working closely with HR/IT business analysts and business partners to deploy technology solutions that meet business needs. Works closely with HR/IT business analysts to understand business requirements and translate into technology solutions, ensuring customer expectations are met in a timely manner and aligned with technology standards. Designs, develops, deploys, installs, configures and maintains standard, sustainable solutions on the ServiceNow platform for IT/HR with regards to discipline and software. Define and implement solutions that adhere to enterprise and platform architectural and engineering standards.

Key Results:

Participate in SDLC activities related to IT and HR Service Delivery

Assign points to Stories to validate time spent doing development work.

Create test cases (ServiceNow ATF, HP ALM) to detect defects/issues prior to code promotion into Production.

Adhere to defined SLAs in ITSM (Incident, Problem, Change, SDLC, etc)

Additional Information and Key Metrics:

SDLC and Projects are fully integrated with Governance and Project lifecycle checkpoints

Industry best practices are used to manage and maintain IT/HR requests through ServiceNow SDLC

All bi-weekly sprint releases include test results from ServiceNow ATF prior to Production deployment

ServiceNow Knowledge Base and/or equivalent documentation exists for processes, procedures, and standards.

Key Responsibilities:

Participating in all aspects of SDLC related to ServiceNow IT & HR Service Delivery, including story creation, points assignment, backlog grooming, queue prioritization, develop/design and testing.

Involvement with escalations and incident management including post incident reporting.

Resolving incident tickets within published SLA’s.

Act as a liaison and partner between IT and HR business areas, business analysts, and act as ServiceNow subject matter expert.

Collaborate on the evaluation, recommendation, business readiness and implementation of ServiceNow technology solutions.

Help identify potential improvements to processes, procedures and software tools.

Provide training and mentoring to Level 1 peers in support of enhancements, stories, and defect tickets.

Provide preventative maintenance, troubleshooting, and problem resolution services for ServiceNow IT and HR Service Delivery.

Maintains current knowledge of ServiceNow marketplace changes, technology changes, and client business pertinent to IT and HR Service Delivery.


Additional Job Details:

Bachelor's degree in an appropriate field from an accredited college/university or equivalent work experience Years and Type of Experience Required:

Minimum of 7 years of experience with ServiceNow or other Service Delivery, Knowledge Management Applications

Requires 4+ years of ServiceNow platform experience

Requires 4+ years of relevant technical and business work experience as a developer/administrator

ServiceNow Administrator and Developer certifications required

Experience with ServiceNow Service Portal strongly preferred

ITIL v3 certification preferred • Proven experience in all aspects of ServiceNow development, configuration and administration

Experience with software development life cycle (SDLC), Agile, and Scrum methodologies Knowledge, Skills, and Abilities Required:

Ability to “think big” and challenge conventional wisdom regarding technology refresh and hype

Strong leadership and negotiation skills with business and technical groups.

Strong analytical and problem-solving skills

Expertise in ServiceNow

Ability to build and maintain scalable solution focusing on out-of-the-box

Excellent oral and written communication skills with an ability to communicate technical information to a non-technical audience.

Ability to adapt quickly and work on multiple tasks simultaneously • Possess outgoing, collaborative, team oriented style and strong interpersonal skills to

successfully manage potential conflicts.

Ability to work within a global team across cultures

Exhibit core company behaviors that focus on how we at Operate together day to day regardless of level, function or location.

Know the business; Own the Result; Company First; Be part of the solution; Lead by Example