Job Description :
Position: Sr. Service Now Admin
Location: Baltimore, MD
Duration: 6+ Months
Perform installation and testing of updates and new releases
Work with operations users to identify and refine requirements and workflows
Provide ServiceNow configuration and customization assistance including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, custom
scripting and third party software integrations
Develop UI forms, fields, notifications, workflows and JavaScript server/client code
Build reports, gauges, and home pages
Create new service catalog requests and items with variables
Create, monitor modify, and publish service catalog workflows with approvals
Assist in troubleshooting patch / release management issues
Maintain LDAP integration and user configurations
Maintain Single Sign-On integration
Maintain Service Level Agreement (SLA) and monitor SLA workflows
Create and use update sets to move configurations between systems
Search, populate, and customize the knowledge base
Create and maintain Access Control Lists (ACL)
Preferred Skills
2+ years’ experience in ServiceNow as a System Administrator or similar responsibility
Certified ServiceNow Administrator
Experience in implementing ServiceNow processes and functions
Knowledge of LDAP/Active Directory a plus
Relevant IT Architecture experience
Experience in Java, JavaScript, Web Services, AJAX, XML
Understanding and experience with agile software development methodologies (e.g. Scrum)
Web applications, networks, protocols and email (SMTP, POP3)
Working knowledge of relational databases
Experience implementing IT Service Management tools
Experience with IT Service Management, Service Desk, and Change Management processes
Basic understanding of ITIL v3 methodologies