Job Description :
Position: Sr. Service Now Admin

Location: Baltimore, MD

Duration: 6+ Months

Perform installation and testing of updates and new releases

Work with operations users to identify and refine requirements and workflows

Provide ServiceNow configuration and customization assistance including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, custom

scripting and third party software integrations

Develop UI forms, fields, notifications, workflows and JavaScript server/client code

Build reports, gauges, and home pages

Create new service catalog requests and items with variables

Create, monitor modify, and publish service catalog workflows with approvals

Assist in troubleshooting patch / release management issues

Maintain LDAP integration and user configurations

Maintain Single Sign-On integration

Maintain Service Level Agreement (SLA) and monitor SLA workflows

Create and use update sets to move configurations between systems

Search, populate, and customize the knowledge base

Create and maintain Access Control Lists (ACL)

Preferred Skills
2+ years’ experience in ServiceNow as a System Administrator or similar responsibility

Certified ServiceNow Administrator

Experience in implementing ServiceNow processes and functions

Knowledge of LDAP/Active Directory a plus

Relevant IT Architecture experience

Experience in Java, JavaScript, Web Services, AJAX, XML

Understanding and experience with agile software development methodologies (e.g. Scrum)

Web applications, networks, protocols and email (SMTP, POP3)

Working knowledge of relational databases

Experience implementing IT Service Management tools

Experience with IT Service Management, Service Desk, and Change Management processes

Basic understanding of ITIL v3 methodologies
             

Similar Jobs you may be interested in ..