Job Description :
DTS is looking for Sr. Quality Analyst for our direct client in in Charlotte, NC. No third party C2C allowed. Candidates have to work directly with us on our W-2.
Position
Sr. Quality Analyst position is an opportunity for a skilled individual to review mortgage originations and modifications loan files and brief business teams. Candidate needs to have a focus on mortgage quality and customer experience with end to end mortgage activities to include originations, call monitoring, back-office operations, and servicing. This role is part of a larger team which will act as an independent review and evaluation of quality and the customer experience. This candidate will be responsible for performing all steps within the mortgage quality oversight review process accurately and within the required timeframe. In this role, the person will work closely with key business partners on quality issues through identification of defects and opportunities for improvement to the process, procedures and the overall client customer experience. Role also participates in the identification and reporting to the management team significant trends related to quality issues.
Job Responsibilities
Perform timely Pre and Post Funding Quality loan reviews for mortgage originations and modifications activity to assess the accuracy and integrity of the information used to support the lending decision and adherence to federal and state compliance requirements, policy and procedures, GSE requirements, all related contractual terms and agreements.
Participate in reviewing and maintaining all Pre and Post Fund Quality scripts, procedures, and methodologies
Work with business to ensure proper identification of cures
Learn other areas of responsibility within the Quality Team in order to perform call monitoring quality, and procedural adherence reviews for bulk transactions and servicing
Ensure consistent feedback to production management as it relates to quality and escalation to Senior Management when no corrective actions occur.
Communicate and facilitate within the quality review team process, procedure and regulatory changes as necessary.
Provide sufficient and timely reporting to management as required.
Participate in the identification and monitoring of trends to provide consistent and actionable feedback to Senior Management on gaps in need of improvement in all aspects of quality reviews performed for the mortgage channel.
Ability to collaborate with business units to ensure root-cause analysis is incorporated into the correction action process.
Maintain a high degree of accuracy, departmental productivity and quality team goals.
Maintain current knowledge of business policies, procedures, federal & state regulations, GSE and investor requirements
Works on special projects and other assignments as needed
Qualifications
Type of prior related experience: Three plus years mortgage pre-fund or post fund quality review processing or underwriting experience required or three years conducting mortgage quality reviews
o Strong understanding of mortgage lending including operations and mortgage compliance
o Working knowledge of conforming and non-conforming product guidelines, underwriting policies, loan documentation requirements and GSE Seller guidelines.
o Proficient with Microsoft Word, Excel, and Outlook
o Demonstrated ability to learn computer systems and adapt to new programs
o Strong organization skills
o Superior attention to detail
o Good written and verbal communication skills
Special skills/ abilities/ competencies required:
o Dedicated and cooperative team player
o Ability to problem-solve and exercise independent judgment while displaying a high degree of initiative; ability to work productively under minimal supervision
o Good working knowledge of mortgage banking practices and systems, particularly quality control
o Proven leadership in engaging cross-functional stakeholders while working with urgency.
o Excellent oral and written communication to internal and external customers
Please forward your resume to