Job Description :
Sr Project Manager with ServiceNow Admin Exp for Long Term Project (IT - DOT - Senior Program Manager 1/SPM1 Posting ID: 51755)

Columbus OH




In-Person Only

Local candidates strongly preferred

ALL candidates MUST be able to attend a personal interview, NO phone

interviews, NO Skype, NO exceptions

State Experience Highly Preferred

U.S. Citizens and those authorized to work in the U.S. are encouraged to

Note: For H1 While submitting I need consultant I 797 OR ID Proof.

Mandatory Requirements/Time

4-year college degree in computer science or a related field.
* 3-5 years of experience as a ServiceNow system administrator,
including ServiceNow IT service management (ITSM) experience
* 3+ years'' experience supporting enterprise ServiceNow installations
* 3-5 years'' experience with ServiceNow integrations
* 3-5 years'' experience in ServiceNow scripting and Web technologies
(JavaScript, XML, HTML, etc
* Ability to communicate solutions to IT Leadership
* ITIL v3 Foundations Certified
Desired Skills

ServiceNow System Administrator Certification


1. Experience with ServiceNow ITSM modules e.g., Incident, Problem,
Change, Service Catalog, Workflow, Report Generation, Performance Analytics
and Integrations.
2. Experience with enterprise architecture domains
3. Experience with full lifecycle ServiceNow implementations.
4. Extensive experience guiding the Development team on complex
development projects
5. Have excellent organizational skills, proven analytical, planning,
problem solving, and decision-making skills.
6. Experience configuring and implementing ServiceNow solutions,
leveraging all appropriate components offered by ServiceNow to meet specific
business needs or custom scripting solutions.
7. Experience with integration design of enterprise software
8. Business analysis and requirements gathering abilities
Requirement Description
The candidate will be supporting The Ohio Department of Transportation''s
(ODOT) Infrastructure Management Team and specifically, the ServiceNow
This position will function as a highly skilled ServiceNow Administrator
with specific responsibilities that include:
Oversee, configure and implement architectural solutions in ODOT''s
ServiceNow ITSM module to meet business needs
Maintain the long-term vision of solutions on the ServiceNow
Perform day-to-day support and maintenance of the ServiceNow module
Identify system deficiencies and recommend solutions for continual
service improvement.
Monitor system stability and performance metrics to prevent service
degradation or interruption
Serve as the primary point of contact for all program-related issues
and resolution of issues.
Participate in day-to-day interactions with client management and
interface with senior management.
Identify opportunities for and implement service improvements across
all functional areas (e.g. - training, knowledge management, documentation,
service desk processes)
Maintain expert knowledge on the ServiceNow platform, technical
services and utilities
Manage ServiceNow version updates and new releases which includes
testing, documentation, analysis of new functionality and implementation of
the release across TEST and PROD regions.
Provide mentoring and training to peers within IT