Job Description :
Please find my direct client requirement for your consideration.

Title: Sr. Network Engineer

Location: Columbia, SC

Duration: 07 Months

Job Description

Scope Of The Project:
The intent of this work order is to supplement the DOR Support and Maintenance functions focusing on infrastructure and internet technology support. Under general supervision, the contractor will serve as support specialist reporting directly to the Network Infrastructure area of South Carolina DOR. General duties include managing Windows 2012 and 2016 Servers, Active Directory. Support contractor must demonstrate an advanced knowledge of Windows Server, Active Directory, GPO’s. Windows 2012/2016 and IIS. One focus of this position is to supplement the current Service Level Agreement in accordance with the needs of the Agency’s application projects, migrations and related environment. These applications involve Internet technologies in Microsoft .Net Framework, Linux, VMWARE, Storage and related web enabled components. Must effectively research and provide guidance leading to solutions with our strategic direction initiatives, monitoring network infrastructure and security. Engineer must be a team player that ensures the stability and integrity of network, data and server services through monitoring, maintenance, support, and optimization of all server and infrastructure systems. This individual has 24/7 on-call responsibilities shared with the group.

The following areas of DOR also need assistance in support, but these are not a requirement to apply for this position. Experience in these areas would be a plus: NIST, PCI, Pub 1075 environment, Powershell, Exchange VMware, and Change Management.

Daily Duties / Responsibilities:
Non-Technical
- Effectively interact and communicate with peers to Director-level IT professionals.
- Provide feedback to team regarding product issues, enhancements and new features.
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others.
- Proactively seek to identify, communicate and implement process related improvements.
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
- Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
- Good customer skills, be attentive to detail, and responsive to customer tickets.

Technical
- Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration.
- Develop workaround solutions as appropriate.
- Monitor and assess current systems and recommend hardware and software enhancements
- Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems
- Diagnose and resolve problems related to hardware, software, or operator error, and resolve or repair
- Escalate complex problems to other groups, Help Desk, or vendors for resolution or for support under maintenance agreements; oversee vendor work
- Install, configure, test, monitor, and maintain system and application hardware, software, and peripherals for users; install and configure servers in collaboration with WAN group
- Perform equipment and software upgrades
- Lead and execute small projects
- Maintain familiarity with current computer and network products
- Adhere to corporate information security guidelines and promote information security among coworkers
- Qualified candidate will be responsible for performing root cause analysis/resolution.
- Responsible to mentor and lead junior staff members.
- Performs other duties and special projects as assigned.

Required Skills (Rank In Order Of Importance):
Administrative Experience
Rights Management
Problem Solving Skills
Ability to diagnose and troubleshoot computer and network problems
Proficiency configuring and troubleshooting Windows operating systems in a client/server environment"
Develop Admin Procedures
Organizational Skills
Verbal Communication Skills
Written Communication Skills

Preferred Skills (Rank In Order Of Importance):
Experience in projects involving PCI/ NIST/Pub1075 security implementations and / or audits.
Knowledge of networking protocols, including TCP/IP, HTTP, NTP, DNS, MLLP, NDM
MS Exchange Server
PowerShell
Disaster Recovery
Change Management
Develop Admin Policies

Required Education/Certifications:
A Bachelor's degree in information technology systems, computer science, or related field and four (4) years of experience in information technology systems or related area, an Associate's degree in information technology systems, computer science, or related field and six (6) years of experience in information technology systems or related area, or a High School diploma and eight (8) years of experience in information technology systems or related area.

Preferred Education/Certifications:
Multiple Industry Certifications in field. MCSE, CCNP, CCDP, MCP, PCNSE, VMWare


Skills:

Category

Name

Required

Importance

Level

Last Used

Experience

Administrative

Administrative Experience

Yes

1

Advanced

Currently Using

6 + Years

Administrative

Develop Admin Procedures

Yes

6

Intermediate

Currently Using

4 - 6 Years

Administrative

Organizational Skills

Yes

7

Advanced

Currently Using

4 - 6 Years

Administrative

Problem Solving Skills

Yes

3

Expert

Currently Using

6 + Years

Administrative

RIGHTS MANAGEMENT

Yes

2

Advanced

Currently Using

6 + Years

Administrative

Verbal Communication Skills

Yes

8

Advanced

Currently Using

4 - 6 Years

Administrative

Written Communication Skills

Yes

9

Advanced

Currently Using

4 - 6 Years

Desktop/PC Support

Ability to diagnose and troubleshoot computer and network problems

Yes

4

Expert

Currently Using

6 + Years

Desktop/PC Support

Proficiency configuring and troubleshooting Windows operating systems in a client/server environment

Yes

5

Expert

Currently Using

6 + Years

Miscellaneous

Change Management

No

1

Intermediate

Within 1 Year

1 - 2 Years

Network Security

Experience in projects involving PCI/NIST security implementations and/or audits.

No

1

Intermediate

Currently Using

4 - 6 Years

Operating Systems/APIs

MS Exchange Server

No

1

Intermediate

Within 1 Year

4 - 6 Years

Operating Systems/APIs

PowerShell

No

1

Intermediate

Within 1 Year

1 - 2 Years

Operating Systems/APIs

VMWare

No

1

Intermediate

Within 2 Years

2 - 4 Years

Protocols

Knowledge of networking protocols, including TCP/IP, HTTP, NTP, DNS, MLLP, NDM

No

1

Advanced

Within 1 Year

2 - 4 Years

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