Job Description :
Direct End Client:WMATA- The Washington Metropolitan Area Transit Authority
Job Title:Sr Helpdesk Tech - IT Asset Management
Duration:15 Months
Start Date:ASAP
Location:Washington, DC
Position Type: Contract
Interview Type: In Person/Webcam/Telephonic
Requirement ID: WMT_HD003_SS
No. of openings 2

Required Skills:

3+ years customer support experience
Minimum 2 years Inventory experience
Familiarity with IT ticketing systems (Maximo, CA Service Desk)
Experience with Windows 10
Associate’s degree (Ability to lift 50 lbs
Willingness to take ownership and be accountable where appropriate
Strong technical background that will allow for an understanding of our infrastructure/environment

Description:
The Washington Metropolitan Area Transit Authority''s (WMATA) Department of Information Technology (IT) is issuing this Request for Quote (RFQ) for Sr Helpdesk Tech - IT Asset Management.

Responsibilities:

Coordinate with Inventory Team to process orders and check for fulfillment
Coordinate Inventory Team for desktop deployments
Coordinate Inventory Team to receive shipments
Collaborate with technical and support teams to improve deployment and support
Report to Inventory Team on deployment progress.
Coordinate Inventory Team in deployment activities regarding imaging, prepping, deploying, asset retrieval,data wiping, asset returns, etc.
Work closely with SCCM team to ensure that images are accurate and complete, including all software/configured properly, and signoff from department is obtained on image
Ensure deployment inventory is properly tracked and documented in ITAM (IT Asset Management System)
Ensure team meets agreed upon SLAs, productivity, quality, and customer service standards for deployment activities
Coordinate Inventory Team to perform Quality Assurance tests on imaged machines, to ensure end point devices are consistent with requirements.
Participate intesting of end point software, hardware, and deployment processes
Provide support across all WMATA locations
Perform other duties related to role as requested



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