Job Description :
Sr. Applications Analyst:
POSITION SUMMARY
This position is responsible for ensuring the overall successful implementation and on-going maintenance and support of the EHR application. Responsible for day-to-day customer support, managing application upgrades, report writing, interface maintenance and business process flow and documentation. Individual will be required to interact directly with customers, coordinating and assisting with testing of resolution, and adhering to change management requirements.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Responds to production issues through analysis and root cause. Researches and coordinates with customers and vendor support teams to evaluate and determine resolution.
Utilizes service management tool to track and document incidents, service requests and project work ensuring that tickets are responded to with designated SLA. Facilitates discussion about prioritization of service requests ensuring customer priorities are addressed.
Prepares business requirements analysis, design documents, maintenance documentation, and other technical documents.
Documents, designs and configures business processes and workflows using designated application tools.
Coordinates and plans for application upgrades, patches, fixes, and other enhancements.
Defines user requirements, analyzes, designs and develops reports as requested.
Coordinates and participates in application testing to include developing test scripts and performing regression testing.
Participates in development of curriculum and training materials for end user training programs. May assist in the actual presentation of training sessions.
Designs, develops and maintains interfaces to/from the EHR application suite.
Documents, communicates and performs the provisioning process for building access profiles.
Must be available for emergency call-in, weekends, holidays, and varied hours as required.
Performs other related duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
Troubleshooting - Excellent troubleshooting skills.
Independent Judgment - Ability to exercise objective and independent judgment.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Organization/Planning - Ability to utilize the available time to organize and complete work within given deadlines.
Technical Knowledge - Ability to comprehend complex technical topics and specialized information relative to position.
Verbal/Written Communication Skills - Excellent verbal and written communication skills.
Multi-tasking - Ability to work under pressure, meet deadlines and handle multiple projects simultaneously.
Quality/Quantity - Superior accuracy and attention to detail. Consistently produces high quality work at an acceptable volume.
Customer Service - Ability to take care of the customers’ needs while following company procedures.
Initiative - Ability to be internally inspired to perform a task to the best of one''s ability using his or her own drive or initiative.
Dedication - High standard of work ethic; honors time off policies. Willingness to take on additional tasks.
Relationships - Establishes and maintains professional relationships with clients and employees at all levels based on credibility, integrity and trust.
Honesty/Integrity - Ability to be truthful and be seen as credible in the workplace.
Leadership - Sets positive example; models professionalism and integrity.
Accountability - Ability to accept responsibility and account for his/her actions.
Attendance - Regular attendance is essential.
Drug Screen/Background Check - Ability to pass a drug screen and criminal background check.
SKILLS & ABILITIES
Education
Bachelor’s degree in business administration, management, nursing, or equivalent hands on experience.
Experience
3 years experience in supporting and administering an electronic health records business application to include configuration and build. Experience in MediTech highly desired.
Preference is an individual that has previously worked in one of the hospital clinical departments to be automated (i.e. Nursing, Pharmacy, Laboratory or Radiology Significant exposure to and knowledge of hospital and clinical department operating policies and procedures.
Computer Skills
Knowledge of and the ability to use various software applications such as word processing, spreadsheets, database, e-mail, operating systems, presentation applications and publishing applications. The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.
Other Requirements
Awareness of how, when and to what extent different hospital departments relate to and communicate with one another (e.g., nursing stations to the clinical departments, admitting/registration to the clinical departments, the clinical departments to the billing department Well-respected by all clinical department management and operating personnel with reputation for working well with all types of people. Interest in and enthusiasm for computerization and its potential for improving departmental and interdepartmental efficiency. Strong communication skills with the ability to listen well to others. Well organized with proven ability to manage projects and meet deadlines. Ability to positively motivate non-subordinate department personnel to desired actions in meeting project goals and time frames.