Job Description :
Job Title: Sr. Application Support Onshore/Offshore Coordinator

Location: Irvine, CA

Duration: Long Term

Shift: 2nd shift – Mon to Fri – 03:00pm to 11:30 PM

Job Description

· At least 6 years of experience in IT industry and at least 3 years of experience providing L1/L2 application support for multiple complex high availability applications

· Must have prior experience working with Offshore teams in Onsite/Offshore engagements

· UST have excellent verbal, and written communication skills, including the ability to create informative reports, as well as comprehensive and accurate documentation

· At least 2 years of experience with UNIX and SQL

· 1+ years of support experience in Informatica or any other ETL tools

· At least 3+ years of experience with Service Management and Ticketing tools (Remedy, Service Now)

· Familiarity with ITIL (Incident Management, Change Management, Problem Management)

· Excellent analytical, problem solving and troubleshooting skills

· Positive attitude and ability to work in a team environment are must

· Comfortable working directly with end users

· Ability to work independently without close supervision and demonstrated time management skills

· Ability to work on multiple projects simultaneously while adhering to tight schedules

· Competence in current Microsoft Office products (Excel, Word, PowerPoint)

· Prior experience in Financial/Investment industry is a major plus

· Prior experience in supporting RPA tools will be a major plus

· Experience with monitoring tools Splunk, AppDynamics, etc. is a plus

· Autosys/Batch support experience is a big plus

Responsibilities and Duties:

· The Application Support Analyst is primarily responsible for supporting Autosys batch jobs, multiple complex high availability business applications and highly demanding business users

· Trouble-shoot complex issues, manage critical incidents and bridge calls

· Be the single point of contact for the offshore resources, and provide both technical and functional guidance to the team

· Contribute towards process improvements, maintain knowledge base and documentation

· Work closely with both Onsite and Offshore management and assist in the formulation of processes and best practices

· Ensure the support tickets are addressed in a timely manner

· Participate in Shift Transition meetings and provide handoff to the next shift