Job Description :
Role Description:
Act as an Infrastructure Operation (I/O) Liaison and ensure that SLA’s and other performance metrics are met by our service partners
Help monitor and troubleshoot the technical performance of the ERP systems
Drive collaboration with our Managed Services Providers (MSP), key internal IT and Security organizations, and other critical vendor partners for key technology projects
Act as a key point of contact with infrastructure vendors and internal service providers regarding infrastructure, network and security incident case management
Lead identification, triage, troubleshooting and reporting of production issues and problems in the ERP infrastructure
Help develop solution architectures, technical work plans and estimates for planned projects (e.g. upgrades, expansion, new capability releases, etc
Consult on technical aspects of break/fix approaches, planned enhancements, MSP contract change requests, and architecture strategies and approaches necessary for driving ongoing performance management and security compliance
Bring research and recommendations to the ERP team to continually improve the current system environment.

Relevant Experience:
Mandatory: Experience in the Following Areas
Oracle Engineered Systems technical platform (i.e. Exalogic and Exadata)
Infrastructure operations management in a geographically dispersed, high availability, virtualized system environment
Large/complex organization deployments
Infrastructure management/outsourcing experience – preferably onshore – in a leadership role
ERP systems, preferably PeopleSoft/Oracle
Cloud-based providers
Deployment and Support with Oracle SOA suite
Demonstrable understanding of architectural principles and best practices for infrastructure operations
Experience with interface batch architectures and third-party "bolt on" applications that commonly integrate with PeopleSoft applications systems (e.g. EDI, FTP, UC4, Tumbleweed, etc
Excellent verbal and written communication skills.

Ability to interface and resolve issues across all levels of an organization
Proficient in ITIL, SDLC, and Quality Assurance processes
Developing comprehensive technical strategy deliverables for both application and infrastructure environments
Defining and tracking key performance metrics
Developing technical documentation for applications and systems.

Preferred Education:
4 year college degree or equivalent technical study
Certified Oracle PeopleSoft Technical Consultant


At least 2 reference contacts from client company supervisors familiar with on-the-job work performance

Client : Direct Client