Job Description :
Direct Client: AON
Role: Solution Architect - ServiceNow
Location: Lincolnshire, IL
Duration: Full time position
Interview mode: Phone + In-person
Looking for a Solution Architect – ServiceNow
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our TRACC business group. As a Senior Solution Architect – ServiceNow, you will report directly to the platform owner and have about 5 direct reports which include engineer and business analysis colleagues.
Your impact as a Solution Architect - ServiceNow
Job Responsibilities:
Attend meetings/workshops with ServiceNow customers to clearly understand overall requirements and evaluate technical feasibility and effort estimates for all ServiceNow modules (Incident/Problem/Change/Catalog Items/ System Integrations/ Custom Plug-ins, Platform architecture, performance analytics etc)
Convert valid/feasible technical requirements into refined low level design for Developers to code ensuring that the design standards are not compromised
Doing peer review of code built by developers to ensure that design and coding standards have been appropriately followed including testing and impact on other modules
In case needed, due to tight timelines, put on the developer’s hat and write code/workflows in ServiceNow
Provide daily updates in Scrum Stand-up sessions
Work with suppliers to ensure they are adhering to our design and change guidelines
Keep evaluating new features/functionalities of ServiceNow and work with Platform owner to incorporate them on our platform
Ensure appropriate Licensing audit mechanisms for compliance
Work with ServiceNow platform lead, finance and Sr Leadership on project budgeting, forecasting and planning for product roadmap
You Bring Knowledge and Expertise
Required Experience:
At least 12 years of core development experience in ITSM suite of products (BMC Remedy and ServiceNow)
Good grasp of Agile/Scrum processes and their best practices
Excellent customer management skills in working with global stakeholders and process owners
Out of the box solutioning mindset for varied organizational change related challenges
Ability of think of tactical solutions as well as impact on overall strategic objectives
Work with the global platform owner in shaping up overall direction and strategy for the team and platform
Preferred Experience:
At least 5 years of experience in managing a diverse and global team of developers and business analysts in the day to day deliverables
ITIL Foundation Certified
ServiceNow Certified Administrator
Agile/Scrum certification would be an advantage
Education:
Bachelors/Masters in Computer Science or equivalent experience