Job Description :
Hi,
Hope you doing good,
Please find a requirement below and kindly share your consultants details as soon as possible so that we can take this ahead.
Solution Architect
Cincinnati, OH
Contract
Job Description:
Need Solution architect or SME for Service Desk
Assessment of the AS-IS Service Desk of each OpCo
Perform a detailed Ticket Analysis and Documenting the AS-IS processes and procedures
Identification of Ticket Assignment/Resolver groups and Ticket Routing process flow
Get a detailed understanding from the OpCo on the hardware/software to be supported
Creating the initial plan to integrate OpCo into to the Centralized Service Desk and leverage DBS ServiceNow as the central ticketing tool and end-user portal
Identify and Document the Change Management Processes to be followed towards Service Desk integration, transition and consolidation
Alignment of the OpCo Customer expectations to DBS Standards