Job Description :
Job Description
Remote possible
Job Title Software Certification Coordinator
Business Unit CBS-IT
Country USA
State/Province IN
Town/City Columbus , Indiana
Job Summary
Consult on Client Application Certification process and act as ombudsman between CBS-IT and various Business Unit (BU) IT groups as assigned.
Serves as senior level liaison between business and technology to translate tactical and strategic objectives into workable solutions.
Applies solid business knowledge to define scopes and requirements.
Key Responsibilities
Ensure Cummins Client Certification process is followed.
Educate BU Stakeholders on proper software certification process.
Facilitate requirements meetings for moderately complex projects.
Researches solutions and coordinates the remediation of deficiencies.
Considers latest technologies and new approaches to resolving business requirements of the BU (Business Unit
Leads business and functional resources in the facilitation of the certification of software that fully leverages technical solutions being delivered or developed.
Qualifications and Competencies
Skills
General skills
- Desktop support competencies
- Script testing capabilities
- Server and Desktop technical troubleshooting
- Strong understanding of Windows networking
- Highly organized and able to follow standard processes
Soft Skills
- Liaison between business and packaging team
- Perform triage and provide infant care support
- Ensure engagement with proper UAT (User Acceptance Testing) with BU stakeholder, packaging and certification team
- Coordinate and Communicate with different teams to ensure the Cummins Software Certification process is followed
- Serves as the escalation resource for technical issues related to remediation, customization, configuration and other issues not resolved by other certification support teams
- Ability to troubleshoot complex application support environment
- This position will also be responsible for general IT support and troubleshooting during the deployment and infant care model for a defined period of the migration timeline.
- The ideal candidate will have strong verbal and written communication skills with both IT leadership and end customer
Mandatory skills
- SQL database and query knowledge - at least one year (preferred)
- Flexera overall product knowledge
- 2 years of PC/Desktop support experience
- Windows Enterprise Client 7 & 8.X (64-bit and 32-bit) – Advanced / Expert
Awareness (Preferred)
- Windows Application Compatibility (ACT)
- Certification Kits (Windows SDK or ACK)
- Debugging tools for Window
- Windows Active Directory
- Enterprise Domain Management
- SCCM
- Citrix
- Group Policy
- Enterprise Management Concepts
- Desktop Virtualization (App-V, MED-V, VDI, Virtual PC, Windows XP Mode)
- Performance and Hardware Compatibility
- Networking Licensing and Volume Activation Security Controls
- Microsoft Office (2007, 2010, 2012, 2013, etc
- Microsoft 365
- Domino Lotus Notes
- SharePoint (all aspects)
- Windows System Center
- BMC Remedy (Helpdesk and IT Support Incident Management)
- General Customer Support Process (Helpdesk)
- Client Software Applications – 3rd Party
Nice to haves - Not required/Mandatory
- ITIL (Change, Incident, Problem)
- Six Sigma (Belt certification not required, but preferred)
- SDLC
- MCSA (Microsoft Certified Solutions Associate) – Win 8 / Win 7 – Exams 70-687, 688 689
- MCP (Microsoft Certified Professional)
- MCITP (Microsoft Certified IT Professional)
- MCTS (Microsoft Certified Technology Specialist)
- MCSE (Microsoft Certified Systems Engineer)
- Apple iOS
Education, Licenses, Certifications
College, university, or equivalent degree in Information Technology, Business or a related subject or equivalent experience preferred.
Experience
Intermediate level of relevant work experience required. 3-5 years of experience.
Additional Responsibilities Unique to this Position: N/A
Amount of Travel: Less than 10%