Job Description :
The responsibilities of this position include, but are not limited to, the following:
Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer software offered by the company.
Providing answers to customers'' and Sales Representatives’ product and technical inquiries.
Train sales force on software applications.
Manage customer accounts in terms of software needs, RFPs, orders, deployment, billing and overall customer satisfaction.
Work with local sales and sales leadership to identify best prospects from S&C customer list where software would deliver exceptional value.
Aggressively pursue new sales opportunities until won or closed.
Work to build customer loyalty on the basis of helpful and responsive communication.
Represent S&C Electric as a software product expert at tradeshows, industry events, customer visits, and other outbound activities.
Provide product demos and presentations to prospects at varying levels within their organization including operations, engineering and executive.
Track customer prospects, their current state, next steps and likelihood of conversion.
Work with corporate marketing and Product Management to develop promotional strategies and materials.
Work closely with Product Management to collect and discuss customer needs and feedback.
Assist Product Support as needed during software deployment and training.
To select this job as one of interest to you, at a minimum, you must have the following:
Experience within a manufacturing industry a plus.
Degree in Business or equivalent experience.
UTILITY EXPERIENCE
ENTERPRISE EXPERIENCE
Extensive knowledge of sales/marketing techniques related to selling software.
Demonstrated success in sales and account management/customer service.
Familiarity/experience with the power industry including distribution automation, SCADA systems, overcurrent protection are a plus.
Strong interpersonal and communication (presentation, written, verbal) and presentation skills.
Ability to travel up to 50% of the time.
Relevant Work Experience:
Five years of experience in Sales or Account Management in the software industry, enterprise software a plus.
MAJOR PHYSICAL DEMANDS
Standing: Some tasks are performed in a standing position.
Lifting: Occasional lifting of items up to 40 pounds.
Walking: Occasional walking of moderate distances (1 mile) within the S&C complex, customer locations, etc.
Carrying: Occasional carrying of luggage, test equipment, tools, etc. to customer locations.
Pushing: Occasional use of hand tools that require pushing forces.
Pulling: Occasional use of hand tools that require pulling forces.
Bending: Occasional bending or crouching to perform work.
Reaching: Continuous full range of motion to perform work.
Handling: Frequent handling of parts, tools, test equipment, etc.
Environment: Frequent work performed indoors, some outdoors, or in confined spaces.