Job Description :
Role: Site Reliability Engineer Lead (SRE Lead) Lead

Experience: 10+ Years

Duration: 6+ months

Location: Stamford, CT



Position Summary:

The Site Reliability Engineer Lead is responsible for the overall performance, delivery, and evolution of the Tools and Automation Team. This role reports to the Technical Operations Lead. The ideal candidate will have a software engineering expertise with a passion for DevOps and an unrelenting drive to improve coupled with a willingness to challenge the status quo. This resource will be responsible for day to day operations of the team in line with business expectations and metrics.

Responsibilities:

· Implement and administer software products and applications

· Responsible for providing technical guidance and manage support team

· Create project plans and execute against them on the team’s deliverables

· Perform evaluation and onboard new resources to the team

· Participate in weekly reviews and provide the status of all the deliverables

· Provide high-quality technical support for the suite of applications, and services, to achieve the delivery of agreed levels of services to client

· Take ownership of customer issues and see problems through to resolution

· Provide technical analysis and guidance on .Net, iPad, iOS, In-house applications and log collection to aid Developer’s with bug code fixes

· Detect events, investigate, and determine the correct control action from monitors like SiteScope, ActiveBatch/WLA, Spectrum, Splunk, and App Dynamics

· To restore normal service operation as quickly as possible and minimize the adverse effect on business operations

· Conduct analysis, suggest workarounds, communicate to stakeholders and drive resolution

· Align services to changing business needs by identifying and implementing improvements that support the business processes

· Building automation and process enhancements with the help of technologies like Microsoft SQL and PowerShell

· Build custom metrics and dashboards using tools like SSRS, Tableau, and Splunk to understand the performance, usage and issues of supported applications

· Handle Data Warehousing ETL jobs and issues related to application data using tools like SSIS and ActiveBatch WLA

· Maintain, enhance and revise knowledge artifacts for the suite of supported applications

· Able to multi-task and manage multiple demands and projects within deadlines

· Create and modify dashboards using tools like SSRS, Splunk, AppDynamics etc. and responsible for pushing to live environments and smoke testing

· Drive team to determine root cause of issues and strive to eliminate recurrence of problems



Skills / experience:

· At least 7 years of experience on enterprise technical support experience and team management

· Software engineering expertise with a focus on, and experience in, DevOps

· ITIL Certified preferred and hands on experience on any ITSM Tool. ServiceNow experience preferred

· Strong communication and customer interaction skills.

· Experience and knowledge of scripting tools like SQL, PowerShell

· Strong analytical and troubleshooting skills

· Understanding of Windows / Linux based platforms and hands-on experience with monitoring tools like Splunk, AppDynamics etc.

· Basic knowledge on iPad/ iOS platform is preferred

· Experience in .Net development is preferred