Job Description :
Overall ITSM experience of minimum of 8 years.
5 years relevant experience of supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design
work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog but not limited to.
System/Process Automation (Orchestration) experience
Experience with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5
Excellent communication skills
Preferred Skills:
Understanding of Configuration Management as it relates to ITIL
Web Services Integration (SOAP,REST, and JSON)
Experience implementing systems using the Agile/Scrum methodology
Experienced in the System Development Life Cycle (SDLC) processes including customer
requirement analysis and system design
Administration of a ServiceNow instance including the delegation of groups, modification of
CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
ITIL certification is a plus
ServiceNow Implementer is a plus