Job Description :
Job Title: Consultant, - Servicenow Admin
City, State: - Dubuque, IA
Duration 6+ Months
Perform day to day support, administration and maintenance of the ServiceNow platform including scripting, configuration, integrations and administration
Work with department heads to document Business Requirement for utilizing ServiceNow for the business processes
Determine scope, estimate work effort and determine duration of development activities
Work with the team to build requested items and tasks using workflows to manage processes and meet Business Requirements
Conduct regular sessions with Business Users to understand the future needs of ServiceNow platform
Work closely with the departments/Business Partners to build requested items and tasks using workflows to manage processes
Develop, configure and improve core and custom applications
Perform installation and testing of ServiceNow updates and new releases
Monitor health, usage and overall compliance of ServiceNow and its applications
Develop systems integrations and process automation
Monitor health, usage, and overall compliance of ServiceNow
Create and configure Business Rules, UI Policies, UI Actions and Client Scripts including advanced scripting of each.
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Create process documentation for team and provide internal training to team members
Generates reports and KPI analysis as needed
Provides 24 x 7 on call support as part of a scheduled rotation with other team members