Job Description :
Job Description :

The ServiceNow Systems Developer/Administrator is responsible for the overall management and maintenance of ServiceNow applications supporting the ITIL process - Incident, Problem, Change, CMDB, Asset, Service Catalog and other service modules. Responsibilities include generating quality information, reports and executing policies and procedures under the guidance of the ServiceNow platform owner. The ServiceNow Administrator scope is the global ServiceNow configuration, support, daily operations and training across the IT Service Desk, Operations, Engineering, Application teams and, business users.

They are currently building out the next gen ticketing system, and all cable will be onboarded by July.
They need resources with at least Admin Certification, and roughly 3-5 years of experience.
Resources need to have experience with Incident, Problem, and Change modules.
Configuration Management is a massive section, as it powers the rest of the platform.
o Experience with staging, maps, class creation
A big nice to have would be resources who also have their Implementation Specialist Certification

Key duties and responsibilities include:

General support, administration and maintenance of ServiceNow platform and associated applications.
Work closely with functional teams and process owners to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
Working closely with ServiceNow functional team, configure and improve core and custom applications.
Work directly with end users to resolve support issues within ServiceNow.
Monitor health, usage and overall compliance of ServiceNow and its applications.
Develop systems integrations and process automation
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Configuring and managing Discovery and Orchestration
Coordinate application and platform upgrades and validation
Load, manipulate and maintain data between Service-now and other systems
Create ServiceNow reports and dashboards
Track reuse and prioritize updates; develop other KPI’s related to KM
Ensure that user feedback is incorporated into completed documents for future revisions. Continuous Service Improvement (CSI) of articles is a key performance metric for the success of the administrator
Identify, train and communicate best practices related to ServiceNow development and usage


2+ years ServiceNow administration in an enterprise environment.
Experience configuring ServiceNow Discovery
Certification in ServiceNow System Administration desired
Must be technically savvy and able to design and build applications that meet business goals and objectives
Proven experience implementing and customizing a web architected, n-tiered enterprise application
Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
Experience with JavaScript, XML, HTML
Familiar with LDAP, MS Active Directory, ADFS
Integration (interfacing) of enterprise software systems
Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.