Job Description :
Position requires developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues as well as advising on options, risk and impacts on business processes and technical architecture.
Design and review new requirements and new features based on business needs in addition to creating and/or reviewing various ServiceNow objects, data integrations, and reports using Service-Now platform.
Responsibilities Include:
Overall administration of the Service Now instance
Partner with outsourced Service Now developer on complex administration/integrations
Coordinating integrations with applications such as Active Directory, in house and COTS developed
Hands-on design, development and deployment experience with the Service-now platform
Prepare requirement specifications and design documents
Establish and drive Service-Now configuration standards
Facilitate the implementation and integration of all modules
Facilitate and test all system upgrades and configuration changes
Participate in design review with other team members
Partner with outsourced ServiceNow developer on UIs, Workflows and notifications
Ability to communicate effectively with internal team members
Improve project delivery and provide recommendations for process improvement
Ensure configuration consistency across development, test and production environments
Effectively manage and prioritize implementation tasks effectively
Excellent analytical and problem solving ability
Qualifications:
BS Degree in Computer Science or related field
3+ years of IT experience
3+ years in ServiceNow experience
Extensive knowledge in Javascript, HTML, CSS, Jelly, XML, Webservices, Angular JS
Advanced scripting knowledge in business rules, UI pages, UI actions, Workflows, ACLs, Script Includes, Notifications
Experience in implementation and customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, Service Catalog and Service Portal
Experience in integrating ServiceNow with third-party software using REST/SOAP including scripted web services, MID servers.
Experience in Service Portal and building custom widgets using AngularJS
Strong experience in building custom scoped applications in ServiceNow
Experience in configuring and maintaining CMDB including Discovery, Asset Management is highly desired
Excellent verbal/written communication, excellent attention to details, ability to multitask, effective time management skills
Strong work ethic, self-motivated and well organized; able to work under pressure to tight deadlines
Strong attention to detail and a commitment to quality